Aparecido Jatuba

Observer
DISC Type : ci

Superintendente de Customer Success (CS) at Kawasaki Sociedade de Advogados

São Paulo, São Paulo, Brazil

Overview

Aparecido Jatuba is the Head of Customer Success at SISCOM, bringing over 40 years of experience in operational, administrative, and commercial areas. He has a strong background in credit recovery and strategic business vision.

He is passionate about continuous learning, as evidenced by his coaching certifications. He also shows strong interest in customer relationship management, as seen in his recent conference attendance.

Notably, Aparecido played a key role in developing national legal production strategies for Bradesco, tailoring approaches for each Brazilian state.

Personality Overview

Curious

Assertive

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Success
As Head of Customer Success at SISCOM, he consistently emphasizes customer experience and operational discipline, as highlighted in his recent posts about team achievements.
Credit Recovery
With a solid background in strategic credit recovery, he has extensive experience in this area, including his work with Bradesco.
Strategic Planning
His career demonstrates a focus on strategic business vision, financial planning, and budgetary control to maximize productivity and profitability.

Media Appearances

Aparecido has no verified media appearances

Work History

5-2020
Superintendente de Customer Success (CS) at Kawasaki Sociedade de Advogados
7-2018
Head of Customer Success at SISCOM
7-2018 - 5-2020
Gerente Executivo de Relacionamento e Novos Negocios at Kawasaki Sociedade de Advogados
7-2018 - 3-2019
Gerente executivo at Kawasaki Sociedade de Advogados
12-2016 - 7-2018
Gerente Executivo at Grupo Fórum

Education

1980 - 1983
Bachelor of Business Administration (BBA) from Universidade Cruzeiro do Sul

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Superintendente de Customer Success (CS) at Kawasaki Sociedade de Advogados
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Insights For Selling To Aparecido

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aparecido is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Aparecido

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Aparecido move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Aparecido take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Aparecido

Personality Compatibility


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