Art Dirik in

Art Dirik

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Head of Customer Success at InterSystems
📍 Greater Boston, United States

Art is a customer success leader at InterSystems with over 20 years of experience scaling teams for SaaS, retail, and tech companies. He holds both an MBA and an MS in MIS from Boston University. Colleagues and clients often describe him as a dynamic, creative, and results-focused leader who excels in delivering on challenging projects.

Based in the Boston area, Art is a passionate supporter of the local arts. He actively promotes the work of his wife, Sehnaz Dirik, who founded and runs the Elliot Norton Award-winning theater company, Theater UnCorked. This indicates a strong personal connection to the performing arts and local creative community.

Unique fact: His wife is the founder of an award-winning Boston-based theater company that she built from scratch.

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Experience
8 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

How Art shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Art cares about

Scaling SaaS Start-ups
His expertise lies in helping SaaS start-ups scale customer success teams, achieve high net revenue retention, and expand customer revenue, as demonstrated at Spoiler Alert.
Healthcare Data
His current role at InterSystems and recent certifications in HealthShare and HL7 integrations show a focus on leveraging data for unified care records in the healthcare industry.
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Career

Work history

6-2023
Head of Customer Success
InterSystems
10-2022 - 3-2023
Vice President of Customer Success - Americas
project44
7-2022 - 10-2022
Vice President of Client Services - Americas
FarEye
12-2021 - 6-2022
Vice President of Global Customer Success
FarEye
11-2018 - 12-2021
Vice President of Customer Success
Spoiler Alert
In the press

Media appearances

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Education
MBA
Boston University
MS MIS
Boston University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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