Arthur Ignatius

Editor
DISC Type : CS

Vice President Allianz Customer Success at ScoreMe Solutions

Pune, Maharashtra, India

Overview

Arthur Ignatius is the Vice President of Customer Success at ScoreMe Solutions, leveraging over 16 years of strategic leadership in Indias retail banking sector. He specializes in scaling client engagement and driving growth for Fintech SaaS products. He holds an MBA in International Business from Symbiosis Institute of Management Studies.

He is a dedicated leader, focused on enhancing customer satisfaction and retention by collaborating with business development teams in the NBFC and banking sectors to expand the customer base and implement strategic initiatives.

While at AU Small Finance Bank, he managed a team of over 100 members across 12 branches in the Pune region.

Personality Overview

Self-Disciplined

Late Adopter

Skeptic

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Fintech Customer Success
His current role focuses on scaling client engagement and retention strategies for a Fintech SaaS product in the NBFC and banking sectors.
Retail Banking Leadership
He has over 16 years of experience leading large teams and implementing sales, service, and risk strategies for major banks like YES Bank and AU Small Finance Bank.
Strategic Growth
Focuses on collaborating with business development teams to expand the customer base, enhance satisfaction, and achieve measurable growth in client acquisitions.

Media Appearances

Arthur has no verified media appearances

Work History

6-2025
Vice President Allianz Customer Success at ScoreMe Solutions
7-2021 - 9-2024
Vice-President Cluster Head - Retail Banking Pune region at AU SMALL FINANCE BANK
6-2016 - 6-2022
Cluster Relationship Manager (Vice President) at YES BANK
8-2008 - 6-2016
Branch Manager ICICI Bank at ICICI Bank

Education

2006 - 2008
MBA in International Business from Symbiosis Institute of Management Studies
1989 - 2000
Associate's degree from St. Vincent's High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Pune, Maharashtra, India Job Level : Senior Designation : Vice President Allianz Customer Success at ScoreMe Solutions
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Insights For Selling To Arthur

During A Call Or A Meeting

DO's

  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arthur is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Arthur

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Arthur move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Arthur take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Arthur

Personality Compatibility


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