Arthur Ignatius in

Arthur Ignatius

Editor · DISC type CS
Vice President Allianz Customer Success at ScoreMe Solutions
📍 Pune, Maharashtra, India

Arthur Ignatius is the Vice President of Customer Success at ScoreMe Solutions, leveraging over 16 years of strategic leadership in Indias retail banking sector. He specializes in scaling client engagement and driving growth for Fintech SaaS products. He holds an MBA in International Business from Symbiosis Institute of Management Studies.

He is a dedicated leader, focused on enhancing customer satisfaction and retention by collaborating with business development teams in the NBFC and banking sectors to expand the customer base and implement strategic initiatives.

While at AU Small Finance Bank, he managed a team of over 100 members across 12 branches in the Pune region.

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Experience
16 Years
Current Role
Vice President Allianz Customer Success
Job Level
Senior
Location
Pune, Maharashtra, India
Personality Overview

How Arthur shows up

Self-Disciplined
Late Adopter
Skeptic

They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Priorities

Topics Arthur cares about

Fintech Customer Success
His current role focuses on scaling client engagement and retention strategies for a Fintech SaaS product in the NBFC and banking sectors.
Retail Banking Leadership
He has over 16 years of experience leading large teams and implementing sales, service, and risk strategies for major banks like YES Bank and AU Small Finance Bank.
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Career

Work history

6-2025
Vice President Allianz Customer Success
ScoreMe Solutions
7-2021 - 9-2024
Vice-President Cluster Head - Retail Banking Pune region
AU SMALL FINANCE BANK
6-2016 - 6-2022
Cluster Relationship Manager (Vice President)
YES BANK
8-2008 - 6-2016
Branch Manager ICICI Bank
ICICI Bank
In the press

Media appearances

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Education
2006 - 2008
MBA in International Business
Symbiosis Institute of Management Studies
1989 - 2000
Associate's degree
St. Vincent's High School
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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