Aswin Peter

Sharpshooter
DISC Type : CD

Senior Product Lead - Customer Experience & Product Strategy | Payments & Open Banking Innovation at British Gas

London, England, United Kingdom

Overview

Aswin is a Senior Product Lead at British Gas, focusing on customer experience, product, and payments strategy for residential energy customers. He champions Open Banking innovation and previously led global product strategy at Dover Fueling Solutions, driving digital transformation.

He is passionate about building innovative, customer-centric products and has a strong analytical approach, believing data drives product decisions. Aswin enjoys public speaking and has presented at several industry conferences.

People often describe Aswin as diligent, talented, and an accomplished product manager with great work ethics.

Personality Overview

Rigorous & Demanding

Fast But Analytical

Thorough Evaluator

They take a lot of pride in personal achievements.  They are not always relationship oriented. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
Aswin leads customer experience strategy at British Gas and frequently speaks at conferences about evolving CX and making digital journeys personal.
Payments Innovation
He is spearheading Open Banking strategy at British Gas and discussed "payments as a customer experience strategy" at the Smarter Payments Summit London 2026.
AI in Commerce
Aswin actively discusses how AI agents could become the "next customer" and its implications for universal commerce protocols, as highlighted in his recent posts.

Media Appearances

Aswin has no verified media appearances

Work History

1-2024
Senior Product Lead - Customer Experience & Product Strategy | Payments & Open Banking Innovation at British Gas
11-2021 - 1-2024
Sr. Manager, Product Management - Global Markets at Dover Fueling Solutions
4-2019 - 11-2021
Senior Product Manager - Digital Channels for UK Residential Customers at British Gas
5-2017 - 4-2019
Product Manager - Customer Experience & Innovations for NA Business at Direct Energy
12-2014 - 4-2017
Senior Consultant - Product Management at SDLC Partners, L.P.

Education

Masters of Business Administartion (MBA) from Texas McCombs School of Business
Bachelor’s Degree from Sathyabama Institute of Science & Technology, Chennai

More Information

Social Presence :

Prographics :

Exp : 18 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Senior Product Lead - Customer Experience & Product Strategy | Payments & Open Banking Innovation at British Gas
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Insights For Selling To Aswin

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aswin is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Aswin

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Aswin move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Aswin take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Aswin

Personality Compatibility


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