Audrey Boattini is a Senior Customer Experience and Marketing Professional with over 20 years of experience, currently leading strategic CX initiatives at Scania Latin America. A graduate of FGV and IMD, she coordinates projects across a network of over 110 service points. Colleagues describe her as dedicated, ethical, and a proactive team player.
Outside of her professional role, Audrey is a reflective individual who values work-life integration, having shared insights from her maternity leave. She contemplates professional philosophies, such as the balance between perfection and progress, and believes strongly in achieving success through merit rather than opportunism.
She successfully led a project that increased customer survey response rates from 7% to 26%.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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