Autumn Browning

Inspirer
DISC Type : id

Director of Customer Success at Vantaca

Asheville, North Carolina, United States

Overview

Autumn is the Director of Customer Success at Vantaca, bringing extensive experience from her 8+ year tenure at Stack Sports, where she rose to VP of Customer Experience. Colleagues describe her as a thoughtful, inspiring, and results-oriented leader who excels at building and advocating for her teams while championing the customer.

Her passion for sports is deeply rooted in her personal history as a collegiate soccer player for Southern Methodist University and a former professional player in Europe. She has also coached youth soccer, and her posts show a commitment to expanding sports access for children.

Unique fact: Autumn played professional soccer for the Norwegian club SK Trondheims-Ørn.

Personality Overview

Generous

Confident & Optimistic

Decisive

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Advocacy
Her career is centered on customer-focused roles, from VP of Customer Experience to her current Director of Customer Success position, with recommendations highlighting her customer-first approach.
Empathetic Leadership
Recommendations repeatedly praise her as a thoughtful and inspiring leader who fiercely advocates for her team and has a talent for truly listening to understand challenges.
Youth Sports Development
She spent over a decade in the youth sports industry at Stack Sports and has a background as a youth soccer coach, reflecting a long-term commitment to the field.

Media Appearances

Autumn has no verified media appearances

Work History

1-2026
Director of Customer Success at Vantaca
8-2020 - 1-2026
VP, Customer Experience at Stack Sports
10-2019 - 8-2020
Director of Customer Success & Strategy at Stack Sports
5-2019 - 10-2019
Manager, Business Analysis at Stack Sports
11-2018 - 5-2019
Senior Business Analyst at Stack Sports

Education

2006 - 2008
Education details unavailable from University of South Florida
2004 - 2006
Education details unavailable from Southern Methodist University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Asheville, North Carolina, United States Job Level : Mid-senior Designation : Director of Customer Success at Vantaca
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Insights For Selling To Autumn

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Autumn is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Autumn

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Autumn move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Autumn take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Autumn

Personality Compatibility


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