Avi Yaffe in

Avi Yaffe

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Head of Customer Support at HeyGen
📍 Los Angeles, California, United States

As the Head of Support at HeyGen, Avi Yaffe is an expert in building AI-native support systems for SaaS platforms. His background includes operations management, CRM implementation, and user education. Colleagues have described him as a calm and analytical leader.

Outside of his professional focus on AI and customer experience, Avi has a keen interest in the entertainment industry, following major companies like The Walt Disney Company and Sony Pictures Entertainment. His writing suggests a witty and relatable personality.

Unique fact: Avi has hands-on experience driving massive growth, having previously supported a 10x expansion at a former company within just two years.

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Experience
13 Years
Current Role
Head of Customer Support
Job Level
Mid-senior
Location
Los Angeles, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Avi cares about

AI-Native Support
He is building AI-driven support workflows at HeyGen, focusing on automation and using customer insights to improve product and self-serve experiences.
CX Operations
His career includes leading cross-functional teams and revolutionizing support processes to improve user retention, monetization, and operational efficiency.
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Career

Work history

3-2024
Head of Customer Support
HeyGen
9-2022 - 1-2024
Senior Operations Manager
BIGO
7-2019 - 8-2022
Director of US Operations
Uniper
4-2018 - 7-2019
Operations Manager & Customer Support Lead
Uniper
5-2016 - 3-2018
Project Management & Customer Support & Experience Lead
Bear Security
In the press

Media appearances

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Education
9-2018 - 7-2019
Professional Program
UCLA
10-2010 - 8-2013
Bachelor's degree
The College of Management Academic Studies
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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