Ayako Lan (Asai), PMP, CKM

Critic
DISC Type : C

Project Manager, Customer Experience Quality Assurance, Knowledge Governance at Beverly Glen Laboratories, Inc. (b.glen)

Irvine, California, United States

Overview

Ayako is a Digital Transformation and Knowledge Management expert who creates structured, intuitive systems for the healthcare, SaaS, and e-commerce industries. A graduate of Michigan State University and a Certified Knowledge Manager (CKM), she is recognized for being clear, thorough, and considerate in her work.

She played a crucial role in a major biologic drug submission project valued at over $12 million (¥1. 64 billion).

Personality Overview

Critic

ROI Driven

Objective Thinker

They are quite likely to negotiate on pricing or other key terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Knowledge Management
As a Certified Knowledge Manager (CKM), she focuses on transforming disjointed workflows into structured systems and recently obtained her certification from the KM Institute.
Regulatory Compliance
She has extensive experience with FDA, PMDA, and ISO standards, previously working as a Regulatory Medical Writer on clinical trial documentation.
Global Training
Develops and facilitates bilingual (Japanese/English) training curriculums, successfully launching call centers and reducing new-hire onboarding time by 35%.

Media Appearances

Ayako has no verified media appearances

Work History

1-2019
Project Manager, Customer Experience Quality Assurance, Knowledge Governance at Beverly Glen Laboratories, Inc. (b.glen)
5-2017 - 1-2019
Localization Program Manager, International Liaison at ウィルソン・ラーニング ワールドワイド株式会社 Wilson Learning Worldwide, Inc.
10-2015 - 5-2017
Project Manager, Training Program Developer at ウィルソン・ラーニング ワールドワイド株式会社 Wilson Learning Worldwide, Inc.
5-2013 - 9-2015
Regulatory Medical Writer, Project Lead at CMIC HOLDINGS
11-2011 - 4-2013
Regulatory Medical Writer at CMIC HOLDINGS

Education

Bachelor of Arts (BA) from Michigan State University
Master of Arts (MA) from Michigan State University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Irvine, California, United States Job Level : Middle Designation : Project Manager, Customer Experience Quality Assurance, Knowledge Governance at Beverly Glen Laboratories, Inc. (b.glen)
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Insights For Selling To Ayako

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ayako is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ayako

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ayako move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Ayako take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Ayako

Personality Compatibility


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