Azeem Moozam

Evaluator
DISC Type : cds

Complaints Manager at British Gas

Derby, England, United Kingdom

Overview

Azeem Moozam is a Complaints Manager at British Gas with a background in sales and customer support. He holds a Bachelor of Engineering from Coventry University and has also earned a diploma in Light Vehicle Maintenance & Repair, showcasing a diverse technical and professional skill set.

Outside of work, Azeem is a passionate advocate for Palestinian causes. He is also a self-described "petrolhead" and an avid supporter of the Manchester United football club. He is a proud alumnus of Coventry University and maintains a connection to the West Midlands area.

He holds a Level 3 Diploma in Light Vehicle Maintenance & Repair, a unique qualification for his current role in the utilities sector.

Personality Overview

Quality Focused

Hard To Convince

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Palestinian Advocacy
His public profiles and employment history show a deep and long-standing commitment to supporting the Palestinian cause, which is a central theme in his personal expression.
Customer Complaint Resolution
As a Complaints Manager for British Gas, his professional focus is centered on managing and resolving customer issues effectively in the utilities sector.
Automotive Interests
He identifies as a "petrolhead" and holds a formal diploma in Light Vehicle Maintenance & Repair, indicating a strong personal interest and technical knowledge of cars.

Media Appearances

Azeem has no verified media appearances

Work History

1-2024
Complaints Manager at British Gas
5-2021
Support Specialist at Free Palestine Movement
6-2018 - 8-2019
Store Manager at Get Connected!
10-2017 - 4-2018
Sales Advisor - Registrations at Domestic & General
4-2017 - 7-2017
Internal Sales at Cromwell Group (Holdings) Ltd

Education

9-2015 - 7-2016
Bachelor of Engineering - BE from Coventry University
2014 - 2015
IMIAL Level 3 Diploma (QCF) from Burton & South Derbyshire College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Derby, England, United Kingdom Job Level : Middle Designation : Complaints Manager at British Gas
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Insights For Selling To Azeem

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Azeem is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Azeem

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Azeem move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Azeem take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Azeem

Personality Compatibility


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