Badrulla Khan A R in

Badrulla Khan A R

Examiner · DISC type cs
Service Desk Manager at Tata Consultancy Services
📍 Greater Chennai Area, India

Badrulla is an IT Service Delivery & Global Operations Lead specializing in root-cause analysis, operational governance, and data-driven dashboard reporting at Tata Consultancy Services. He builds robust support processes, collaborating with cross-functional teams to resolve incidents quickly. He earned his B. Sc. in Computer Science from The New College, Chennai.

He is passionate about continuous learning, recently completing certifications in Tableau for Data Science and Microsoft 365 Administration. He actively shares his learning journey on social media, focusing on career growth and new skills. He is currently seeking new opportunities as an IT Manager.

Badrulla recently achieved a Tableau Certification for Data Science, demonstrating his commitment to data visualization and deriving insights.

Read the full overview →
Experience
16 Years
Current Role
Service Desk Manager
Job Level
Middle
Location
Greater Chennai Area, India
Personality Overview

How Badrulla shows up

Status Quo Seeker
Overcautious
Late Adopter

They are thorough and always follow a systematic approach. The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Priorities

Topics Badrulla cares about

IT Service Delivery
As an IT Service Delivery & Global Operations Lead, he focuses on strengthening service reliability, operational governance, and enhancing user experience using ITIL best practices.
Operational Excellence
He is dedicated to driving operational excellence, eliminating recurring issues, and implementing continuous improvement across IT operations for greater efficiency and performance.
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Career

Work history

11-2022
Service Desk Manager
Tata Consultancy Services
11-2022 - 9-2025
Service Delivery Lead | Focused on Quality, Automation & Continuous Improvement in IT Operations
Tata Consultancy Services
11-2020 - 9-2025
Technical Support Manager
CGS (Computer Generated Solutions)
2-2008 - 9-2025
Sr tech
Sutherland Global Services
2-2008 - 9-2025
Team Lead Manager
Sutherland Global Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2005
Bsc Computer Science
The New College, Chennai
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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