Badrulla Khan A R

Examiner
DISC Type : cs

Service Desk Manager at Tata Consultancy Services

Greater Chennai Area, India

Overview

Badrulla is an IT Service Delivery & Global Operations Lead specializing in root-cause analysis, operational governance, and data-driven dashboard reporting at Tata Consultancy Services. He builds robust support processes, collaborating with cross-functional teams to resolve incidents quickly. He earned his B. Sc. in Computer Science from The New College, Chennai.

He is passionate about continuous learning, recently completing certifications in Tableau for Data Science and Microsoft 365 Administration. He actively shares his learning journey on social media, focusing on career growth and new skills. He is currently seeking new opportunities as an IT Manager.

Badrulla recently achieved a Tableau Certification for Data Science, demonstrating his commitment to data visualization and deriving insights.

Personality Overview

Status Quo Seeker

Overcautious

Late Adopter

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

IT Service Delivery
As an IT Service Delivery & Global Operations Lead, he focuses on strengthening service reliability, operational governance, and enhancing user experience using ITIL best practices.
Operational Excellence
He is dedicated to driving operational excellence, eliminating recurring issues, and implementing continuous improvement across IT operations for greater efficiency and performance.
Data Visualization
He recently completed his Tableau Certification for Data Science, gaining hands-on experience in data visualization, dashboards, and deriving insights from data.

Media Appearances

Badrulla has no verified media appearances

Work History

11-2022
Service Desk Manager at Tata Consultancy Services
11-2022 - 9-2025
Service Delivery Lead | Focused on Quality, Automation & Continuous Improvement in IT Operations at Tata Consultancy Services
11-2020 - 9-2025
Technical Support Manager at CGS (Computer Generated Solutions)
2-2008 - 9-2025
Sr tech at Sutherland Global Services
2-2008 - 9-2025
Team Lead Manager at Sutherland Global Services

Education

2002 - 2005
Bsc Computer Science from The New College, Chennai

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Chennai Area, India Job Level : Middle Designation : Service Desk Manager at Tata Consultancy Services
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Insights For Selling To Badrulla

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Badrulla is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Badrulla

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Badrulla move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Badrulla take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Badrulla

Personality Compatibility


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