Bakari FOFANA
Login to view DISC.Bakari Fofana is the Senior Vice President of Customer Experience and Care for Africa at CANAL+ Group, where he has worked for over 14 years. His extensive 25-year career has seen him rise from a call center agent to overseeing the customer journey for millions of subscribers across 40 African countries, including the MultiChoice group.
He is passionate about sharing insights with his professional community and frequently travels for missions and speaking engagements, such as a recent trip to Kenya and participating in the AFRETAIL forum. He also attends key industry events like the Agora Managers Groupe gala in Paris to foster connections with other customer experience leaders.
Known as the "Mister-T of customer experience" in sub-Saharan Africa, he is recognized for his deep, on-the-ground expertise.
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