Bappa Basu in

Bappa Basu

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Principal Solutions Engineer - Consumer Business Services at Salesforce
📍 Atlanta, Georgia, United States

Bappa is a Principal Solutions Engineer at Salesforce with extensive experience in digital transformation from his time at ServiceNow and Microsoft. He specializes in customer workflows and low-code platforms. Colleagues describe him as dedicated, with an executive presence and impeccable presentation skills. He holds a B.S. from Georgia Tech and a law degree.

Outside of his technical roles, Bappa is a proud alumnus of Georgia Institute of Technology. He has publicly shared his gratitude for his education and his pride in being a "Ramblin Wreck." His interests also include following major technology companies like Microsoft and Google.

He holds a Doctor of Law (J.D.), a unique qualification that complements his deep expertise in technology solutions.

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Experience
9 Years
Current Role
Principal Solutions Engineer - Consumer Business Services
Job Level
Middle
Location
Atlanta, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Bappa cares about

Digital Transformation
A core theme in his roles, he helps enterprise customers achieve strategic goals using platforms like Salesforce Customer 360 and Dynamics 365.
Customer Workflows
He has experience as a specialist leading technical pre-sales for ServiceNow’s CRM and Source-to-Pay workflows for enterprise clients.
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Career

Work history

3-2026
Principal Solutions Engineer - Consumer Business Services
Salesforce
10-2024 - 3-2026
Advisory Solution Consultant - Customer Workflows - Enterprise Manufacturing
ServiceNow
3-2023 - 10-2024
Advisory Solution Consultant – Technology Media and Telecom
ServiceNow
10-2021 - 3-2023
Principal Technical Specialist - Dynamics 365 Low Code and Customer Engagement
Microsoft
2-2020 - 10-2021
Principal Solutions Engineer- Strategic Accounts, Mid Commercial
Salesforce
In the press

Media appearances

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Education
1993 - 1999
B.S.
Georgia Institute of Technology
2006 - 2009
Doctor of Law (J.D.)
Georgia State University College of Law
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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