Bart Batselier

Critic
DISC Type : C

Head of Customer Service at Twikey

Ghent, Flemish Region, Belgium

Overview

Bart Batselier leads customer service and success at Twikey, focusing on smart and efficient payment solutions. With a background in informatics and a certification in customer success, he is dedicated to enhancing long-term customer retention, satisfaction, and success by optimizing payment processes for thriving businesses.

Outside of his professional life, Bart is a family man who enjoys spending a great deal of time with his two sons. He values this time, finding it an opportunity to be a kid again and creating the best moments with them.

Unique fact: Bart previously co-owned a business called Beer Academy, Training & Services and was an official beer trainer for major companies like AB Inbev.

Personality Overview

Precise

Objective Thinker

Negotiator

They like to do things independently and don’t look for support from others.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer Success
He leads the customer success team at Twikey, has a certification in the field, and focuses on long-term customer retention and satisfaction.
Efficient Payments
His role and company, Twikey, are centered around providing smart payment solutions, including SEPA Direct Debits, to help businesses get paid faster.
Process Automation
He has hands-on experience implementing tools like Pipefy to streamline workflows, improve team overviews, and automate reporting for his department.

Media Appearances

Bart has no verified media appearances

Work History

12-2021
Head of Customer Service at Twikey
11-2017 - 12-2021
Customer Success Manager at Twikey
4-2004 - 11-2017
Retail Support at Ubiway
10-2007 - 12-2015
Co-owner at B.A.T.S. vof (Beer Academy,Training & Services)
7-2002 - 4-2004
Responsible 2nd hand sales / IT Support at Flamant NV

Education

2015 - 2016
High School from Mediaschool Gent
2000 - 2002
Informatics from HOGENT

More Information

Social Presence :

Prographics :

Exp : 21 Location : Ghent, Flemish Region, Belgium Job Level : Mid-senior Designation : Head of Customer Service at Twikey
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Insights For Selling To Bart

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bart is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Bart

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Bart move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Bart take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Bart

Personality Compatibility


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