Ing Lee N.

Examiner
DISC Type : cs

Senior Customer Success at Twikey

Antwerp, Flemish Region, Belgium

Overview

Ing Lee N. is a Senior Customer Success professional at Twikey with a background in consultancy and partnership management for software firms like AdminPulse and Sage. Colleagues praise his drive, thoroughness, and excellent communication skills. He holds certifications in ITIL V3 and Project Management, underscoring his structured approach to client relations.

He has authored publications aimed at new businesses, including "Starters Magazine" and "Start met de boekhouding" (Start with accounting).

Personality Overview

Status Quo Seeker

Tough To Convince

Late Adopter

They are always well-planned and adopt a systematic approach.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Success
Currently holds a senior role focused on customer success, building upon a career in consultancy and operations for software companies.
Data-Driven Service
He promotes using data to understand customer needs and improve service, moving beyond relying on intuition or gut feelings.
Digitalization in Accountancy
Actively promotes tools that help accountancy firms benchmark their digitalization efforts, drawing from his experience at AdminPulse and Sage.

Media Appearances

Ing has no verified media appearances

Work History

12-2024
Senior Customer Success at Twikey
4-2023 - 10-2024
Partnership Manager at AdminPulse
12-2021 - 3-2023
Operations Manager Admin-Consult at AdminPulse
4-2014 - 3-2023
Consultant at AdminPulse
6-2011 - 3-2014
Consultant at Sage

Education

2020 - 2020
ITIL V3 basis from Cevora
2020 - 2020
Projectmanagement from Cevora

More Information

Social Presence :

Prographics :

Exp : 17 Location : Antwerp, Flemish Region, Belgium Job Level : N/A Designation : Senior Customer Success at Twikey
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Insights For Selling To Ing Lee

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ing Lee is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Ing Lee

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Ing Lee move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Ing Lee take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Ing Lee

Personality Compatibility


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