Basil Hutchinson

Observer
DISC Type : ic

Director of Customer Support at Emerson Automation Solutions

Florham Park, New Jersey, United States

Overview

Basil Hutchinson is the Director of Customer Support at Emerson Automation Solutions, where he has progressed through several roles over many years. With an MBA and a Bachelors from Rutgers University, he specializes in managing multi-national teams and enhancing customer experience. Colleagues describe him as customer-centric, reliable, and a subject matter expert.

Based on his professional affiliations and interests in companies like GE Power, Basil appears to have a strong personal interest in the broader industrial and energy sectors. He follows major players in the engineering and power generation industries.

Unique fact: Basil has built his entire career within Emerson, advancing from a Senior Technical Support Representative to a Director.

Personality Overview

Assertive

Value Driven

Curious

They are generally strong communicators and are not easy to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
His role focuses on enhancing customer experience through programs, services, and support procedures.
Technical Team Leadership
He has a long history of managing and developing technical support departments, growing from a representative to a director.
Performance Management
A key responsibility in his current role is driving the implementation of performance and quality initiatives for his support team.

Media Appearances

Basil has no verified media appearances

Work History

2-2018
Director of Customer Support at Emerson Automation Solutions
5-2013 - 2-2018
Manager Technical Support at Emerson Automation Solutions
5-2005 - 4-2013
Senior Technical Support Representative at Emerson Automation Solutions
5-2003 - 7-2004
Inside Sales/Engineering Technician at Hudson Valley Controls

Education

2011 - 2012
Master of Business Administration (MBA) from University of Phoenix
1997 - 2002
Bachelor's degree from Rutgers University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Florham Park, New Jersey, United States Job Level : Mid-senior Designation : Director of Customer Support at Emerson Automation Solutions
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Insights For Selling To Basil

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Basil is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Basil

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Basil move?

  • They like to analyze well and then make their decisions.
  • Can Basil take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Basil

Personality Compatibility


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