Ben Bayani

Observer
DISC Type : ci

VP, Services at Lumin Digital

Pleasanton, California, United States

Overview

Ben Bayani is the VP of Services at Lumin Digital, specializing in delivering market-leading software solutions. With a background in professional services and operations from his time at Fiserv and ACI Worldwide, he focuses on client relationships and operational excellence. Ben holds a B. S. from Carnegie Mellon University and an M. S. from Santa Clara University.

Public information primarily highlights his professional life, but his repeated emphasis on company culture suggests a strong focus on people and team dynamics. He has publicly stated that an amazing team and a focus on culture are critical to success.

He has been a featured guest on "The Credit Union Broadcast" podcast to discuss digital banking transformation.

Personality Overview

Assertive

Example Seeker

Curious

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Company Culture
Has been quoted multiple times in 2023 and 2024 stating that a focus on company culture is critical for success at Lumin Digital.
Digital Banking
As a leader at Lumin Digital and a podcast guest, he frequently discusses the key ingredients for successful digital banking transformations for credit unions.
Client Services
His entire career, including roles at Fiserv and ACI Worldwide, has been focused on professional services, operations, and successful client delivery.

Media Appearances

Ben has no verified media appearances

Work History

5-2018
VP, Services at Lumin Digital
3-2016 - 4-2018
Director, Professional Services at Fiserv
10-2014 - 2-2016
Director, Professional Services at ACI Worldwide
11-2013 - 9-2014
Senior Manager, Professional Services at ACI Worldwide
3-2013 - 10-2013
Manager of Project Management at ACI Worldwide

Education

1995 - 2000
B.S. from Carnegie Mellon University
2006 - 2009
M.S. from Santa Clara University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Pleasanton, California, United States Job Level : Senior Designation : VP, Services at Lumin Digital
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Ben

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Ben take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Ben

Personality Compatibility


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