Ben Carlin

Inspirer
DISC Type : id

Customer Success Manager at Beam

London, England, United Kingdom

Overview

Ben is a Customer Success Manager at Beam with a background in sales development at tech companies like Navan and Blink. He is skilled in the full customer lifecycle, from acquisition and outbound sales to upselling and strategic account management. He holds a Bachelor of Science from Loughborough University.

He has a sense of humor about his profession, once posting: "Do sales, they said… it’ll be fun, they said. "

Personality Overview

Generous

Confident & Optimistic

Achievment Oriented

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Success
His current role focuses on this, with listed skills in upselling, cross-selling, and strategic account management at Beam.
Sales Development
He has extensive experience in sales development roles at Navan and Blink, focusing on lead generation and qualification.
Spend Management
He shared an article titled "3 Proven Methods To Achieve Real-Time Spend Visibility, " indicating a professional interest in this area.

Media Appearances

Ben has no verified media appearances

Work History

10-2025
Customer Success Manager at Beam
5-2025 - 10-2025
Customer Relations Manager at Beam
11-2024 - 3-2025
Senior Mid-Market Sales Development Representative at Navan
3-2024 - 11-2024
Mid-Market Sales Development Representative at Navan
10-2023 - 3-2024
Sales Development Representative at Blink

Education

2017 - 2021
Bachelor of Science - BS from Loughborough University

More Information

Social Presence :

Prographics :

Exp : 3 Location : London, England, United Kingdom Job Level : Middle Designation : Customer Success Manager at Beam
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Ben

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Ben take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Ben

Personality Compatibility


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