Ben Fitzgerald in

Ben Fitzgerald

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Head of Engineering at SoftCo
📍 Dublin, County Dublin, Ireland

Ben Fitzgerald is a senior engineering leader with over 18 years of experience, currently serving as the Head of Engineering at SoftCo. He specializes in scaling global teams, platform delivery, and cloud optimization. Colleagues describe him as organized, reliable, and a transformative leader. He holds a BA in Computer Science from University College Dublin.

He is passionate about team culture, sustainable delivery, and the intersection of AI with software engineering. Ben shows a keen interest in fostering innovation through events like company hackathons and shares advice related to professional development with his network.

Unique fact: While at Zendesk, Ben led a multi-department migration of 22 services to AWS EKS with zero downtime, significantly improving reliability and cost efficiency.

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Experience
12 Years
Current Role
Head of Engineering
Job Level
Mid-senior
Location
Dublin, County Dublin, Ireland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ben cares about

Cloud FinOps
His roles consistently involve budget oversight and driving cost savings through cloud optimization, as demonstrated by his achievements in reducing infrastructure costs at Zendesk.
Applied AI
He explicitly lists a passion for "Applied AI" and the intersection of AI and software engineering, indicating a forward-looking interest in practical AI implementation.
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Career

Work history

6-2025
Head of Engineering
SoftCo
3-2022 - 4-2025
Senior Engineering Manager
Zendesk
6-2020 - 2-2022
Engineering Manager
Zendesk
3-2019 - 6-2020
Head of Software Development Centre Berlin
HRS Group
2-2018 - 2-2019
Senior Software Engineer / Leadership Team
HRS Group
In the press

Media appearances

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Education
2006 - 2010
BA Computer Science
University College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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