Ben Kirk

Inspirer
DISC Type : di

Strategic Account Manager at Ascend

Greater Seattle Area, United States

Overview

Ben Kirk is a Strategic Account Manager at Ascend with a strong background in customer success, specializing in scaling teams and managing the entire client lifecycle. He has a proven history of driving substantial revenue growth and is described by peers as a phenomenal collaborator and excellent mentor. He also holds certifications in AI in Business and Change Management.

Outside of his tech career, Ben is a dedicated creative writer, authoring both novels and screenplays. He also has a notable athletic background, having previously spent time in the Pittsburgh Steelers training camp, an experience he values as part of a larger personal journey.

Ben has a unique background that combines professional football aspirations with a passion for creative writing as a novelist and screenwriter.

Personality Overview

Decisive

Fast Adopter

Confident & Optimistic

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Full Client Lifecycle
His roles consistently involve leading the entire client journey, from initial onboarding and implementation to ensuring long-term success, adoption, and renewal.
Team Building & Mentorship
He is passionate about team building and is consistently recognized by colleagues for being an excellent mentor who fosters collaborative and supportive environments.
SaaS Customer Success
A core focus of his work involves upleveling customer success teams to better align with and excel in a SaaS-focused business model.

Media Appearances

Ben has no verified media appearances

Work History

9-2024
Strategic Account Manager at Ascend
3-2024 - 9-2024
Sr Customer Success Manager at Ascend
12-1996
Owner at Ben Kirk Author
7-2021 - 6-2023
Sr Customer Success Manager at Karat
6-2021 - 6-2023
Customer Success Manager at Karat (Start-up)

Education

Ben has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Seattle Area, United States Job Level : Middle Designation : Strategic Account Manager at Ascend
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Ben

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Ben take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Ben

Personality Compatibility


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