Ben N. in

Ben N.

Visionary · DISC type Ds
Vice President of Customer Success at Waystar
📍 Nashville Metropolitan Area, United States

Ben is the Vice President of Customer Success at Waystar, specializing in business development and scaling high-performing teams to drive revenue growth. Holding an MBA from the University of Colorado Denver, he is described by colleagues as a thoughtful, strategic, and articulate leader who excels at consultative sales and building partnerships.

Demonstrating an entrepreneurial spirit, Ben has co-founded and co-owned multiple businesses. He is passionate about building a positive team culture, believing that strong relationships are forged through personal connection and laughter outside of formal meetings, and he frequently celebrates his teams professional achievements.

He once earned a "Circle of Excellence" award for generating over $1M in sales while maintaining a client retention rate above 90%.

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Experience
20 Years
Current Role
Vice President of Customer Success
Job Level
Senior
Location
Nashville Metropolitan Area, United States
Personality Overview

How Ben shows up

Fast But Thoughtful
Goal-Oriented
Big Vision Person

They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Ben cares about

Scaling Customer Teams
His roles at Waystar and Iodine Software have focused on building and doubling the size of customer success teams to drive positive client outcomes.
Positive Team Culture
He publicly shares the value of building team relationships outside the office and creating a work environment where people can laugh and connect on a personal level.
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Career

Work history

10-2025
Vice President of Customer Success
Waystar
8-2023 - 11-2025
Vice President of Customer Success
Iodine Software, now part of Waystar
12-2022 - 8-2023
Strategic Account Manager
MedChat
6-2021 - 6-2025
Co-Founder
Rainbox, LLC
4-2020 - 9-2021
Senior Vice President, Customer Success & Partnerships
Healthgrades
In the press

Media appearances

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Education
Bachelor of Science - BS
University of Tennessee, Knoxville
Master of Business Administration (MBA)
University of Colorado Denver
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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