Ben N.

Visionary
DISC Type : Ds

Vice President of Customer Success at Waystar

Nashville Metropolitan Area, United States

Overview

Ben is the Vice President of Customer Success at Waystar, specializing in business development and scaling high-performing teams to drive revenue growth. Holding an MBA from the University of Colorado Denver, he is described by colleagues as a thoughtful, strategic, and articulate leader who excels at consultative sales and building partnerships.

Demonstrating an entrepreneurial spirit, Ben has co-founded and co-owned multiple businesses. He is passionate about building a positive team culture, believing that strong relationships are forged through personal connection and laughter outside of formal meetings, and he frequently celebrates his teams professional achievements.

He once earned a "Circle of Excellence" award for generating over $1M in sales while maintaining a client retention rate above 90%.

Personality Overview

Fast But Thoughtful

Goal-Oriented

Big Vision Person

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Scaling Customer Teams
His roles at Waystar and Iodine Software have focused on building and doubling the size of customer success teams to drive positive client outcomes.
Positive Team Culture
He publicly shares the value of building team relationships outside the office and creating a work environment where people can laugh and connect on a personal level.
Healthcare Technology
His career at Waystar, Iodine Software, and MedCh demonstrates a consistent focus on customer success and account management within the healthcare software industry.

Media Appearances

Ben has no verified media appearances

Work History

10-2025
Vice President of Customer Success at Waystar
8-2023 - 11-2025
Vice President of Customer Success at Iodine Software, now part of Waystar
12-2022 - 8-2023
Strategic Account Manager at MedChat
6-2021 - 6-2025
Co-Founder at Rainbox, LLC
4-2020 - 9-2021
Senior Vice President, Customer Success & Partnerships at Healthgrades

Education

Bachelor of Science - BS from University of Tennessee, Knoxville
Master of Business Administration (MBA) from University of Colorado Denver

More Information

Social Presence :

Prographics :

Exp : 20 Location : Nashville Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Success at Waystar
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ben

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ben take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ben

Personality Compatibility


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