Ben Rockey-Harris

Examiner
DISC Type : sc

Director of Support Engineering at DoseSpot

Washington DC-Baltimore Area, United States

Overview

Ben Rockey-Harris is a leader in customer-facing technical teams with over 15 years of experience in the SaaS and DaaS sectors. He specializes in building and scaling support and sales engineering departments, focusing on customer satisfaction and revenue retention. He is a graduate of Cornell University.

Outside of work, Ben is an advocate for community issues, including affordable housing, local safety, and environmental conservation. He is a vocal ally for diversity and inclusion in the workplace and is a self-proclaimed "consumer of coffee. "

Unique fact: Ben and his wife live in the Maryland house where the real-life events that inspired the classic horror film "The Exorcist" took place.

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

SaaS Customer Success
Has extensive experience leading support engineering and client services teams at companies like DoseSpot and ChurnZero, consistently focusing on revenue retention and customer satisfaction.
HealthTech Innovation
His recent roles at DoseSpot and HealthVerity show a focus on the ePrescribing and healthcare data sectors, and he actively recruits for mission-driven healthtech roles.
Diversity and Allyship
Publicly states his commitment to being an ally for the LGBTQ community and prioritizes creating diverse and respectful workplace environments.

Media Appearances

Ben has no verified media appearances

Work History

10-2025
Director of Support Engineering at DoseSpot
11-2023 - 7-2025
Manager of Technical Solutions at HealthVerity
3-2023 - 9-2023
Director of Client Services at StarCompliance
6-2021 - 1-2023
Director of Customer Solutions at ChurnZero
1-2019 - 5-2021
Senior Director of Client Services at NGP VAN

Education

9-2000 - 6-2004
Bachelor from Cornell University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Director of Support Engineering at DoseSpot
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Ben

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Ben take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Ben

Personality Compatibility


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