Ben Rockey-Harris in

Ben Rockey-Harris

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Director of Support Engineering at DoseSpot
📍 Washington DC-Baltimore Area, United States

Ben Rockey-Harris is a leader in customer-facing technical teams with over 15 years of experience in the SaaS and DaaS sectors. He specializes in building and scaling support and sales engineering departments, focusing on customer satisfaction and revenue retention. He is a graduate of Cornell University.

Outside of work, Ben is an advocate for community issues, including affordable housing, local safety, and environmental conservation. He is a vocal ally for diversity and inclusion in the workplace and is a self-proclaimed "consumer of coffee. "

Unique fact: Ben and his wife live in the Maryland house where the real-life events that inspired the classic horror film "The Exorcist" took place.

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Experience
14 Years
Current Role
Director of Support Engineering
Job Level
Mid-senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Ben shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ben cares about

SaaS Customer Success
Has extensive experience leading support engineering and client services teams at companies like DoseSpot and ChurnZero, consistently focusing on revenue retention and customer satisfaction.
HealthTech Innovation
His recent roles at DoseSpot and HealthVerity show a focus on the ePrescribing and healthcare data sectors, and he actively recruits for mission-driven healthtech roles.
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Career

Work history

10-2025
Director of Support Engineering
DoseSpot
11-2023 - 7-2025
Manager of Technical Solutions
HealthVerity
3-2023 - 9-2023
Director of Client Services
StarCompliance
6-2021 - 1-2023
Director of Customer Solutions
ChurnZero
1-2019 - 5-2021
Senior Director of Client Services
NGP VAN
In the press

Media appearances

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Education
9-2000 - 6-2004
Bachelor
Cornell University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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