Ben Sheffield in

Ben Sheffield

Doer · DISC type ds
Principle Partner Executive CCaaS at Zendesk
📍 Austin, Texas, United States

Ben is a Principle Partner Executive at Zendesk who specializes in forming and monetizing partnerships with technology companies to drive mutual growth. With a background from the University of Maryland, he focuses on expanding product reach through robust partner enablement. People often call him intuitive, talented, and a great networker.

While his public profile is professionally focused, his time at The University of Texas at San Antonio and the University of Maryland suggests a connection to these communities. He may follow their collegiate sports teams or maintain ties to these areas outside of his technology career.

He has dedicated his career to the philosophy that success is achieved by helping others succeed.

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Experience
28 Years
Current Role
Principle Partner Executive CCaaS
Location
Austin, Texas, United States
Personality Overview

How Ben shows up

Deliberate Doer
Risk-Accepting
Strategic Planner

They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Ben cares about

Technology Partnerships
His career at Zendesk, AWS, and TTEC has been dedicated to forming, nurturing, and monetizing partnerships with leading-edge technology companies to drive mutual growth.
CCaaS Strategy
Currently a Principle Partner Executive for CCaaS at Zendesk and previously led the partner team for Amazon Connect at AWS, showing deep expertise in the contact center space.
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Career

Work history

6-2025
Principle Partner Executive CCaaS
Zendesk
11-2021 - 6-2025
Americas Partner Team Lead, Amazon Connect
Amazon Web Services (AWS)
1-2020 - 11-2021
Director Of Global Channels & Alliances
TTEC
2-2015 - 1-2020
Manager Partner Development
Verint
9-2012 - 2-2015
Director of Strategic Channel Development
Unidesk
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
BS Studies
The University of Texas at San Antonio
Business Administration and Management
University of Maryland
New Models of Business in Society
University of Virginia Darden School of Business
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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