Benjamin Pitot in

Benjamin Pitot

Visionary · DISC type Ds
Founding Member — Singapore Chapter at The AI Collective
📍 Singapore

Benjamin is a customer experience leader with over 15 years at Visa, where he managed B2B platforms for 125, 000+ clients. Now focused on AI, he founded NeoCoach AI and is a founding member of The AI Collectives Singapore chapter. Colleagues describe him as strategic, customer-focused, and passionate.

He moved to Singapore with his family in 2007, seeking new opportunities. He is actively involved in building the local professional ecosystem through his work with The AI Collective, which focuses on strengthening human-centered AI leadership. He frequently attends tech and AI-focused events.

At Visa, he increased active platform usage by 25% and improved customer satisfaction by over 35 points.

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Experience
25 Years
Current Role
Founding Member — Singapore Chapter
Job Level
Leadership
Location
Singapore
Personality Overview

How Benjamin shows up

Objective Evaluator
Big Vision Person
Early Adopter

They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Priorities

Topics Benjamin cares about

AI-Enabled Workflows
His current professional focus, as seen in his headline and his work at NeoCoach AI, is on modernizing operations and improving productivity using AI systems.
Customer Experience
A core theme of his 15+ year career at Visa, where he led initiatives to improve customer satisfaction and platform adoption for B2B clients.
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Career

Work history

1-2026
Founding Member — Singapore Chapter
The AI Collective
6-2024
Founder & Applied AI Enablement Lead
NeoCoach AI
4-2011 - 11-2023
Customer Experience Lead – B2B Platforms
Visa
4-2008 - 4-2011
Program Manager – Strategic Platforms
Visa
2000 - 2007
Early Career – Digital & Project Management Roles
Independent Digital & Project Roles
In the press

Media appearances

Founding Members – The AI Collective. Featured in The AI Collective (official website)
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Education
1999 - 2001
Master of Science
London Metropolitan University
1995 - 1996
Post-Graduate Diploma
Bournemouth University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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