Benjamin Pitot

Visionary
DISC Type : Ds

Founding Member — Singapore Chapter at The AI Collective

Singapore

Overview

Benjamin is a customer experience leader with over 15 years at Visa, where he managed B2B platforms for 125, 000+ clients. Now focused on AI, he founded NeoCoach AI and is a founding member of The AI Collectives Singapore chapter. Colleagues describe him as strategic, customer-focused, and passionate.

He moved to Singapore with his family in 2007, seeking new opportunities. He is actively involved in building the local professional ecosystem through his work with The AI Collective, which focuses on strengthening human-centered AI leadership. He frequently attends tech and AI-focused events.

At Visa, he increased active platform usage by 25% and improved customer satisfaction by over 35 points.

Personality Overview

Objective Evaluator

Big Vision Person

Early Adopter

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

AI-Enabled Workflows
His current professional focus, as seen in his headline and his work at NeoCoach AI, is on modernizing operations and improving productivity using AI systems.
Customer Experience
A core theme of his 15+ year career at Visa, where he led initiatives to improve customer satisfaction and platform adoption for B2B clients.
Human-Centered AI
As a founding member of The AI Collective, he supports strengthening human-centered AI leadership. His posts also reflect a belief that human judgment remains critical.

Media Appearances

Founding Members – The AI Collective. Featured in The AI Collective (official website)

See Now

Work History

1-2026
Founding Member — Singapore Chapter at The AI Collective
6-2024
Founder & Applied AI Enablement Lead at NeoCoach AI
4-2011 - 11-2023
Customer Experience Lead – B2B Platforms at Visa
4-2008 - 4-2011
Program Manager – Strategic Platforms at Visa
2000 - 2007
Early Career – Digital & Project Management Roles at Independent Digital & Project Roles

Education

1999 - 2001
Master of Science from London Metropolitan University
1995 - 1996
Post-Graduate Diploma from Bournemouth University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Singapore Job Level : Leadership Designation : Founding Member — Singapore Chapter at The AI Collective
URL has been copied!

Insights For Selling To Benjamin

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Benjamin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Benjamin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Benjamin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Benjamin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Benjamin

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.