Bernadette Risley in

Bernadette Risley

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Lead Customer Experience Program Manager at ShareFile
📍 Raleigh-Durham-Chapel Hill Area, United States

Bernadette is a seasoned Customer Success and Sales Leader with over 25 years of experience in the tech industry at firms like Citrix and ShareFile. She excels at building high-performing teams, transforming the customer experience, and driving revenue growth. Bernadette is also a Certified Professional Coach and Energy Leadership Master Practitioner.

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Experience
22 Years
Current Role
Lead Customer Experience Program Manager
Job Level
Senior
Location
Raleigh-Durham-Chapel Hill Area, United States
Personality Overview

How Bernadette shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bernadette cares about

Customer Experience
Her career is dedicated to enhancing the customer journey, leading cross-functional initiatives and building customer success programs from the ground up.
Sales Leadership
She has a proven track record of managing teams responsible for significant annual recurring revenue and has received multiple awards for sales and service excellence.
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Career

Work history

6-2024
Lead Customer Experience Program Manager
ShareFile
1-2022 - 7-2022
Global Director, Customer Success
Librestream
3-2018 - 1-2020
Manager, Customer Success - US Enterprise
Citrix
4-2017 - 1-2022
Manager, Customer Success US Commercial, SMB and Canada
Citrix
4-2017 - 3-2018
Principal Customer Success Manager
Citrix
In the press

Media appearances

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Education
3-2022 - 1-2023
ICF Accreditation
iPEC Coaching
Associate of Arts - AA
Katharine Gibbs School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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