Ben Bartels

Questioner
DISC Type : c

Solutions Engineer at ShareFile

Fort Lauderdale, Florida, United States

Overview

Ben Bartels is a Solutions Engineer at ShareFile with nearly 20 years of experience in computer software and technical support. A graduate of Broward College, he holds an extensive list of certifications from Microsoft, Citrix, and CompTIA, showcasing deep expertise in cloud technologies and technical support management.

Ben is certified in the Kepner-Tregoe "Resolve" troubleshooting methodology, a highly structured and specialized approach to problem-solving.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Technical Enablement
Managed new hire onboarding programs and continuous learning paths for technical support engineers during his time as a Program Manager at Citrix.
Citrix Technologies
Has a long and deep history with Citrix products, from a technical support lead for XenApp/XenDesktop to his current role focused on the ShareFile product line.
IT Certifications
He has earned a wide range of certifications from Microsoft, Citrix (CCE-V), and CompTIA (A+, Net+, Sec+), demonstrating a commitment to continuous professional development.

Media Appearances

Ben has no verified media appearances

Work History

11-2023
Solutions Engineer at ShareFile
1-2020 - 2-2024
Senior Program Manager at Citrix
7-2019 - 1-2020
Senior Readiness Specialist at Citrix
4-2017 - 1-2018
Senior Technical Lead Engineer at Citrix
10-2015 - 4-2017
Lead Technical Support Engineer at Citrix

Education

2008 - 2012
Associate of Arts (A.A.) from Broward College
2008 - 2010
Associate of Science (A.S.) from Broward College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Fort Lauderdale, Florida, United States Job Level : Mid-senior Designation : Solutions Engineer at ShareFile
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ben

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ben take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Ben

Personality Compatibility


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