Ben Bartels in

Ben Bartels

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Solutions Engineer at ShareFile
📍 Fort Lauderdale, Florida, United States

Ben Bartels is a Solutions Engineer at ShareFile with nearly 20 years of experience in computer software and technical support. A graduate of Broward College, he holds an extensive list of certifications from Microsoft, Citrix, and CompTIA, showcasing deep expertise in cloud technologies and technical support management.

Ben is certified in the Kepner-Tregoe "Resolve" troubleshooting methodology, a highly structured and specialized approach to problem-solving.

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Experience
16 Years
Current Role
Solutions Engineer
Job Level
Mid-senior
Location
Fort Lauderdale, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ben cares about

Technical Enablement
Managed new hire onboarding programs and continuous learning paths for technical support engineers during his time as a Program Manager at Citrix.
Citrix Technologies
Has a long and deep history with Citrix products, from a technical support lead for XenApp/XenDesktop to his current role focused on the ShareFile product line.
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Career

Work history

11-2023
Solutions Engineer
ShareFile
1-2020 - 2-2024
Senior Program Manager
Citrix
7-2019 - 1-2020
Senior Readiness Specialist
Citrix
4-2017 - 1-2018
Senior Technical Lead Engineer
Citrix
10-2015 - 4-2017
Lead Technical Support Engineer
Citrix
In the press

Media appearances

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Education
2008 - 2012
Associate of Arts (A.A.)
Broward College
2008 - 2010
Associate of Science (A.S.)
Broward College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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