Bertie Ubaghs

Critic
DISC Type : C

Manager Meander eXtra en KCC at MeanderGroep

Maastricht, Limburg, Netherlands

Overview

Bertie Ubaghs is the Manager of Meander eXtra and the Customer Contact Center at MeanderGroep, bringing over 20 years of leadership experience from both profit and non-profit sectors. With a background in business administration, she specializes in coaching and developing customer-centric teams. People often describe her as decisive, practical, enthusiastic, and sincere.

Guided by a passion for personal growth, Bertie focuses on the power of connection—with oneself, the team, and the customer. This philosophy extends to her personal life, where she actively pushes her own boundaries and seeks out new challenges that encourage her to step outside of her comfort zone.

To live by her values of courage and fun, she once took her sons place on an adventure ride, courageously flying like a bird over a lake.

Personality Overview

ROI Driven

Critic

Precise

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They choose to analyze logically and value facts to emotions.

Topics They Care About

Leadership Development
As a certified coach and consultant, she has an extensive background in guiding management teams and developing leadership programs using tools like Management Drives.
Customer Experience
Currently manages a Customer Contact Center, focusing on creating customer-oriented teams and implementing client-focused strategies.
Personal Growth
Her stated passion is fostering personal and professional growth. She actively coaches others on this and shares her own experiences of leaving her comfort zone.

Media Appearances

Bertie has no verified media appearances

Work History

2-2025
Manager Meander eXtra en KCC at MeanderGroep
12-2022 - 5-2024
Leadership development consultant at Lumio Leadership
9-2020 - 12-2022
Teamleider klantcontact at MediReva
10-2019 - 9-2020
Ontwikkelingsgerichte Organisatiecoach at iPM Partners
6-2014 - 12-2019
Trainer en (team)coach at Feedback Training & Consulting

Education

1993 - 1997
ing from Zuyd University of Applied Sciences
1989 - 1993
Electronica from MTS Maastricht

More Information

Social Presence :

Prographics :

Exp : 10 Location : Maastricht, Limburg, Netherlands Job Level : Middle Designation : Manager Meander eXtra en KCC at MeanderGroep
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Insights For Selling To Bertie

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bertie is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Bertie

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Bertie move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Bertie take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Bertie

Personality Compatibility


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