Bill Francione

Wildcard
DISC Type : sic

Senior Vice President of Customer Experience Vivid Seats at Vivid Seats

Punta Gorda, Florida, United States

Overview

Bill has no verified overview

Personality Overview

ROI Driven

Requires Proof

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Bill has no verified topics they care about

Media Appearances

Bill has no verified media appearances

Work History

2-2024
Senior Vice President of Customer Experience Vivid Seats at Vivid Seats
10-2021 - 3-2024
Vice President Customer Experience at Vivid Seats
2-2020 - 10-2021
Customer Support and Delivery Operations Leader at goPuff
9-2016 - 2-2020
Senior Director, Delivery Experience and Support at Grubhub at Grubhub
7-2008 - 12-2015
Managing Partner Customer Experience and Operations at Mealport, USA, LLC

Education

Bill has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Punta Gorda, Florida, United States Job Level : Leadership Designation : Senior Vice President of Customer Experience Vivid Seats at Vivid Seats
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Insights For Selling To Bill

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bill is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Bill

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Bill move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Bill take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Bill

Personality Compatibility


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