Bill Schimikowski, CCXP

Pioneer
DISC Type : DIS

Senior Director, Head of Customer Success at Insulet Corporation

Westborough, Massachusetts, United States

Overview

Bill is a results-focused customer experience executive, currently serving as the Sr. Director and Head of Customer Experience at Drizly. With a background at Biogen and Fidelity Investments, he is a Certified Customer Experience Professional (CCXP) and holds a BS from Bryant University. Colleagues describe him as an expert, thoughtful, creative, and dedicated leader.

He is passionate about sharing his knowledge, frequently speaking at industry summits and appearing on podcasts to discuss CX leadership. Bill also dedicates time to guiding others in his field, having served as a mentor for the Customer Experience Professional Association (CXPA).

He was spotlighted in the book "The Service Culture Handbook" for his efforts to improve customer-centric culture.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

CX Team Building
Has extensive experience building customer experience teams and organizational capabilities from the ground up in new environments like biotech and e-commerce.
Voice of Customer
He has designed and implemented various customer listening posts, such as satisfaction surveys and online panels, to drive organizational change.
Emotion in Experience
He is a proponent of understanding the emotion behind a customer's experience as a critical first step before attempting to fix processes.

Media Appearances

Bill Schimikowski, US CX Lead for Biogen, talks about switching industries, CX maturity, influencing culture and CX Tech. Featured in Be Customer Led (Captivate Podcast)

See Now

Work History

3-2024
Senior Director, Head of Customer Success at Insulet Corporation
3-2022 - 3-2024
Sr. Director, Head of Customer Experience at Drizly
9-2021 - 3-2022
Sr. Director, Head of US Customer Experience at Biogen
3-2020 - 9-2021
Director, Customer Experience Lead at Biogen
12-2014 - 3-2020
Vice President, Customer Experience at Fidelity Investments

Education

BS from Bryant University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Westborough, Massachusetts, United States Job Level : Senior Designation : Senior Director, Head of Customer Success at Insulet Corporation
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Insights For Selling To Bill

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bill is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Bill

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Bill move?

  • They are generally fast movers and can take quick decisions
  • Can Bill take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Bill

Personality Compatibility


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