Tim Palmer

Trailblazer
DISC Type : DI

Head Business Transformation and Customer Experience at Insulet Corporation

Nendaz, Valais, Switzerland

Overview

Tim Palmer is a Global Business Services (GBS) leader with over 30 years of experience, currently serving as the Head of Business Transformation and Customer Experience at Insulet Corporation. Educated at the University of Reading, his career is marked by transforming business services at major corporations like Novartis.

He built an internal consulting team of 400 people at Novartis, which replaced more than $100 million in external consulting expenditure.

Personality Overview

Persuasive

Friendly But Fast

Values Relationships

They respond better to a combination of speed and relationship.  They like to keep things under control. They will fight for you if they come to believe in you.

Topics They Care About

GBS Transformation
His entire career, including roles at Novartis and Insulet, has focused on designing, building, and improving Global Business Services organizations.
Internal Consulting
He built a 400-person internal consulting team at Novartis and has authored a blog series on building and managing such organizations.
Talent in GBS
He actively participates in industry discussions on talent management within the GBS context, including webcasts and collaborations with APEX GBS.

Media Appearances

Tim has no verified media appearances

Work History

5-2024
Head Business Transformation and Customer Experience at Insulet Corporation
1-2024 - 4-2024
Delivery Partner at Argon International
11-2023
Ad interim, consulting and coaching at ATB4
1-2021 - 6-2023
GBS: Head of Integrated Business Solutions and Consulting at Novartis
8-2017 - 1-2021
GBS: Head of Internal Consulting at Novartis

Education

1986 - 1989
BSc from University of Reading

More Information

Social Presence :

Prographics :

Exp : 15 Location : Nendaz, Valais, Switzerland Job Level : N/A Designation : Head Business Transformation and Customer Experience at Insulet Corporation
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Give them control of the sales process
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Tim

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Tim take some risk or not?

  • They can take risks if necessary.

You And Tim

Personality Compatibility


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