Tim Palmer in

Tim Palmer

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Head Business Transformation and Customer Experience at Insulet Corporation
📍 Nendaz, Valais, Switzerland

Tim Palmer is a Global Business Services (GBS) leader with over 30 years of experience, currently serving as the Head of Business Transformation and Customer Experience at Insulet Corporation. Educated at the University of Reading, his career is marked by transforming business services at major corporations like Novartis.

He built an internal consulting team of 400 people at Novartis, which replaced more than $100 million in external consulting expenditure.

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Experience
15 Years
Current Role
Head Business Transformation and Customer Experience
Location
Nendaz, Valais, Switzerland
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Tim cares about

GBS Transformation
His entire career, including roles at Novartis and Insulet, has focused on designing, building, and improving Global Business Services organizations.
Internal Consulting
He built a 400-person internal consulting team at Novartis and has authored a blog series on building and managing such organizations.
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Career

Work history

5-2024
Head Business Transformation and Customer Experience
Insulet Corporation
1-2024 - 4-2024
Delivery Partner
Argon International
11-2023
Ad interim, consulting and coaching
ATB4
1-2021 - 6-2023
GBS: Head of Integrated Business Solutions and Consulting
Novartis
8-2017 - 1-2021
GBS: Head of Internal Consulting
Novartis
In the press

Media appearances

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Education
1986 - 1989
BSc
University of Reading
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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