Bob Kendall

Enthusiast
DISC Type : i

Global ITSM Platform Architect at Globedge at Telus International

Durham, New Hampshire, United States

Overview

Bob is a hands-on IT leader with extensive experience at billion-dollar companies like Telus, Hitachi, and Adobe. He specializes in architecting global ITSM platforms using ServiceNow and holds an MBA from Santa Clara University. Colleagues have described him as a pillar of IT leadership with strong organizational skills.



Unique fact: He built and managed a global IT workforce distributed over four continents, exceeding 100 personnel.

Personality Overview

Consensus Focused

Non-Confrontational

Amiable & Agreeable

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Global ITSM Platforms
He designed and built global IT Service Management platforms using ServiceNow for both Hitachi and Telus International, supporting hundreds of thousands of users.
ServiceNow Architecture
His recent roles focus on architecting global ServiceNow platforms, emphasizing CMDB, ITOM Visibility, and Customer Service applications.
CMDB and CSDM
Holds professional certifications in ServiceNow Data Foundations (CMDB and CSDM), indicating deep technical expertise in this area.

Media Appearances

Bob has no verified media appearances

Work History

3-2021 - 12-2025
Global ITSM Platform Architect at Globedge at Telus International
2010 - 2020
Global ITSM Platform Architect at Globedge at Hitachi America
2009 - 2010
Principal Information Technology Consultant at Globedege at Hitachi Data Systems
2004 - 2007
Director IS Programs and Processes at Adobe Systems
2000 - 2003
DIrector IT Infrastructure at Adobe Systems

Education

2008 - 2009
Master of Business Administration - MBA from Santa Clara University Leavey School of Business
Bachelor's degree from Santa Clara University

More Information

Social Presence :

Prographics :

Exp : 36 Location : Durham, New Hampshire, United States Job Level : N/A Designation : Global ITSM Platform Architect at Globedge at Telus International
URL has been copied!

Insights For Selling To Bob

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bob is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Bob

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Bob move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Bob take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Bob

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.