Bob Kendall in

Bob Kendall

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Global ITSM Platform Architect at Globedge at Telus International
📍 Durham, New Hampshire, United States

Bob is a hands-on IT leader with extensive experience at billion-dollar companies like Telus, Hitachi, and Adobe. He specializes in architecting global ITSM platforms using ServiceNow and holds an MBA from Santa Clara University. Colleagues have described him as a pillar of IT leadership with strong organizational skills.

Unique fact: He built and managed a global IT workforce distributed over four continents, exceeding 100 personnel.

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Experience
36 Years
Current Role
Global ITSM Platform Architect
Location
Durham, New Hampshire, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Bob cares about

Global ITSM Platforms
He designed and built global IT Service Management platforms using ServiceNow for both Hitachi and Telus International, supporting hundreds of thousands of users.
ServiceNow Architecture
His recent roles focus on architecting global ServiceNow platforms, emphasizing CMDB, ITOM Visibility, and Customer Service applications.
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Career

Work history

3-2021 - 12-2025
Global ITSM Platform Architect
Globedge at Telus International
2010 - 2020
Global ITSM Platform Architect
Globedge at Hitachi America
2009 - 2010
Principal Information Technology Consultant
Globedege at Hitachi Data Systems
2004 - 2007
Director IS Programs and Processes
Adobe Systems
2000 - 2003
DIrector IT Infrastructure
Adobe Systems
In the press

Media appearances

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Education
2008 - 2009
Master of Business Administration - MBA
Santa Clara University Leavey School of Business
Bachelor's degree
Santa Clara University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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