Brad Meiller, MBA

Captain
DISC Type : DS

Senior Manager - North America Consumer Services at Spectrum Brands, Inc

Verona, Wisconsin, United States

Overview

Brad Meiller is a customer experience and contact center leader with over 20 years of experience driving operational success for Fortune 100 and 500 companies. Holding an MBA from the University of Wisconsin-Parkside, he specializes in global vendor management and BPO strategy. People often describe him as collaborative, helpful, and motivational.

Outside of his corporate roles, Brad is an active participant in the global CX community, frequently speaking at industry events such as Nexus and CxOutsourcers. He travels extensively for business, building partnerships in regions like Jamaica, Latin America, and the Caribbean, and values creating strong professional connections.

Unique fact: He has a humorous take on the industry, noting that BPO agents have mastered the art of sounding calm while their systems crash.

Personality Overview

Planner & Achiever

Decisive But Calm

Dynamic But Sincere

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Global Vendor Management
His career is built on sourcing, selecting, and leading partners across North America, LATAM, APAC, and EMEA to deliver exceptional customer experiences at scale.
CX Strategy
He focuses on the human element of customer service, believing that empathy is a critical component behind every metric and that BPO agents are key to success.
BPO Operations
He has deep experience restructuring and building BPO governance frameworks from the ground up, with a focus on mutual accountability and clear expectations.

Media Appearances

Brad has no verified media appearances

Work History

10-2025
Senior Manager - North America Consumer Services at Spectrum Brands, Inc
3-2024 - 10-2025
Manager - North America Consumer Services at Spectrum Brands, Inc
9-2023
Vice President - Strategic Partnerships & CX at Vonnda
1-2023 - 9-2023
Vice President of Business Development at Segoso Caribbean
10-2020 - 1-2023
Manager - BPO Sales, Service and Retention at TDS Telecommunications LLC

Education

1-2021 - 8-2022
Master of Business Administration - MBA from University of Wisconsin-Parkside
Bachelor's degree from University of Wisconsin-Whitewater

More Information

Social Presence :

Prographics :

Exp : 13 Location : Verona, Wisconsin, United States Job Level : Middle Designation : Senior Manager - North America Consumer Services at Spectrum Brands, Inc
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Insights For Selling To Brad

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brad is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Brad

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Brad move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Brad take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Brad

Personality Compatibility


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