Brad Schwalen
Login to view DISC.Brad Schwalen is the Director of Voice Operations and Engineering at CommonSpirit Health, overseeing voice systems across 150 hospitals and 2000 clinical locations. His expertise spans Cisco UC, UCCE, UCCX, and cloud-based Zoom Voice/Contact Center solutions.
Brads professional journey also includes a Director role at Five9 and a Project Manager position at Dignity Health, where he managed significant network and unified communications projects. He is highly skilled in areas like Interactive Voice Response (IVR), Contact Centers, and telecom infrastructure.
He is currently focused on updating legacy PBX/Contact Center platforms to modern Cisco and cloud-based Zoom systems.
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