Brad Schwalen

Energizer
DISC Type : I

Director Of Voice Operations and Engineering at CommonSpirit Health

Phoenix, Arizona, United States

Overview

Brad Schwalen is the Director of Voice Operations and Engineering at CommonSpirit Health, overseeing voice systems across 150 hospitals and 2000 clinical locations. His expertise spans Cisco UC, UCCE, UCCX, and cloud-based Zoom Voice/Contact Center solutions.

Brads professional journey also includes a Director role at Five9 and a Project Manager position at Dignity Health, where he managed significant network and unified communications projects. He is highly skilled in areas like Interactive Voice Response (IVR), Contact Centers, and telecom infrastructure.

He is currently focused on updating legacy PBX/Contact Center platforms to modern Cisco and cloud-based Zoom systems.

Personality Overview

Imaginative

Full Of Energy

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

Voice System Modernization
He is actively involved in updating legacy PBX/Contact Center platforms to newer Cisco UC/UCCE systems and Cloud-based Zoom Voice and Zoom Contact Center.
Unified Communications
With extensive experience in Cisco UC, UCCE, and UCCX, he leads strategic initiatives in unified communications across a large healthcare organization.
Cloud Contact Centers
Brad is implementing cloud-based Zoom Contact Center solutions, indicating a strong focus on modernizing and enhancing customer interaction platforms.

Media Appearances

Brad has no verified media appearances

Work History

4-2018
Director Of Voice Operations and Engineering at CommonSpirit Health
1-2013 - 6-2015
Director Telecom and Network Engineering at Five9
10-2010 - 11-2012
Project Manager at Dignity Health

Education

Brad has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Phoenix, Arizona, United States Job Level : Mid-senior Designation : Director Of Voice Operations and Engineering at CommonSpirit Health
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Insights For Selling To Brad

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brad is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Brad

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Brad move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Brad take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Brad

Personality Compatibility


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