Brenna McDonald in

Brenna McDonald

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Client Success Manager at Grubhub
📍 Stamford, Connecticut, United States

Brenna is a Client Success Manager at Grubhub with over five years of experience in customer support and client relations. Her background includes roles at Hive, Love Wellness, and Waldencas, where she specialized in client onboarding, de-escalation, and enhancing the customer experience. She holds a Bachelor of Arts from Fordham University.

Brenna has a significant personal and educational interest in the beauty industry. She has completed an extensive 600-hour program at Christine Valmy, a notable esthetics school, and follows major cosmetics companies like The Estée Lauder Companies, Coty, and SEPHORA.

She was laid off from a previous role due to restructuring but quickly secured a new position, demonstrating resilience and demand for her skills.

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Experience
6 Years
Current Role
Client Success Manager
Job Level
Middle
Location
Stamford, Connecticut, United States
Personality Overview

How Brenna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brenna cares about

Customer Success
Her entire career, with titles like Client Success Manager and Customer Experience Manager, revolves around ensuring positive customer outcomes and satisfaction.
Client Onboarding
This is listed as a key skill from her time as an Associate and Customer Success Manager at Hive, indicating direct experience.
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Career

Work history

4-2025
Client Success Manager
Grubhub
8-2024 - 4-2025
Customer Experience Manager
Waldencast
11-2022 - 5-2024
Customer Experience Specialist
Love Wellness
1-2021 - 5-2021
Customer Success Manager
Hive
2-2020 - 1-2021
Associate Customer Success Manager
Hive
In the press

Media appearances

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Education
Bachelor of Arts (B.A.)
Fordham University
600 hours
Christine Valmy
Education details unavailable
University College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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