Brian Chang
Evaluator · DISC type DscBrian is a global operations leader with experience at Thumbtack, Airbnb, and Google, specializing in scaling operations and bridging customer experience with technology. A graduate of UC Berkeleys Haas School of Business, people who have worked with him often describe him as thoughtful, customer-focused, and strategic.
At Airbnb, he created a new team from scratch to redesign future service experiences and led the global migration of their customer support voice systems.
Read the full overview →How Brian shows up
They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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