Brian Daniell in

Brian Daniell

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Chief Customer Officer at Billtrust
📍 Acton, Massachusetts, United States

Brian Daniell is a results-driven Chief Customer Officer and Operations Executive at Billtrust, with a history of leading global customer-facing organizations of over 1, 000 employees at Deltek. He specializes in driving customer retention and operational scale for PE-backed firms. Colleagues describe him as innovative, calm, and respected.

He has a proven track record of significantly improving key business metrics, having reduced Time-to-Value by over 40% and cut customer support response times by 80%.

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Experience
30 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Acton, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brian cares about

AI in Finance
He frequently shares research and webinars on how AI can improve cash flow predictability and efficiency for accounts receivable teams.
Customer Revenue Growth
His work focuses on improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), having delivered a 4-point NRR uplift in a previous role.
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Career

Work history

4-2024
Chief Customer Officer
Billtrust
12-2019 - 4-2024
Chief Customer Officer
Deltek
12-2013 - 12-2019
Senior Vice President, Customer Success
Deltek
10-2008 - 12-2013
Vice President, Operations
Deltek
5-2003 - 10-2008
VP, Global Support & Services
Deltek
In the press

Media appearances

Billtrust Appoints Brian Daniell as Chief Customer Officer. Featured in Marketscreener
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Brian Daniell Joins Billtrust as Chief Customer Officer - PR Newswire. Featured in PR Newswire
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Education
BS
Bentley University
Technology Services Management
Warton Executive Education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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