Camila Ceccarelli

Questioner
DISC Type : c

Superintendente de Atendimento at Zurich Santander Insurance America

São Paulo, São Paulo, Brazil

Overview

Camila Ceccarelli is a customer experience leader, currently serving as the Superintendent of Customer Service at Zurich Santander. With a career spanning over 19 years at Santander, she has deep expertise in developing customer-centric cultures and leading post-sales support channels. She holds a postgraduate degree from ESPM.

Outside of her core responsibilities, Camila is passionate about leadership and continuous learning. She actively shares her knowledge by recommending books on customer service and speaking at industry events. She is a firm believer in teamwork, often emphasizing that great things are achieved by teams, not individuals.

Camila was a featured speaker at Customer Day 2025, a major national event focused on Customer Experience.

Personality Overview

Cautious & Analytical

Price-Sensitive

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer-Centric Culture
Her professional focus involves implementing a customer-centric culture, a topic she also speaks about at industry conferences like Customer Day.
Team Leadership
Believes deeply in the power of teamwork to achieve incredible results, as evidenced by her sharing of leadership quotes and recognition of her teams.
CX Public Speaking
She is an active participant in the CX community, sharing her expertise as a featured speaker at events such as the CS Academy's Customer Day 2025.

Media Appearances

Camila has no verified media appearances

Work History

4-2025
Superintendente de Atendimento at Zurich Santander Insurance America
6-2022
Superintendente de Customer Experience Santander Financiamentos at Santander Brasil
4-2020
Gerente Customer Experience Santander Financiamentos at Santander Brasil
11-2023 - 4-2025
Head de CX seguros e Assistências at Santander Brasil
7-2016
coordenadora de Recuperação de Crédito at Banco Santander

Education

Pós graduação from ESPM
Curso de extensão from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 9 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente de Atendimento at Zurich Santander Insurance America
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Camila

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Camila take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Camila

Personality Compatibility


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