Camila Ceccarelli is a customer experience leader, currently serving as the Superintendent of Customer Service at Zurich Santander. With a career spanning over 19 years at Santander, she has deep expertise in developing customer-centric cultures and leading post-sales support channels. She holds a postgraduate degree from ESPM.
Outside of her core responsibilities, Camila is passionate about leadership and continuous learning. She actively shares her knowledge by recommending books on customer service and speaking at industry events. She is a firm believer in teamwork, often emphasizing that great things are achieved by teams, not individuals.
Camila was a featured speaker at Customer Day 2025, a major national event focused on Customer Experience.
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