Camila Ceccarelli in

Camila Ceccarelli

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Superintendente de Atendimento at Zurich Santander Insurance America
📍 São Paulo, São Paulo, Brazil

Camila Ceccarelli is a customer experience leader, currently serving as the Superintendent of Customer Service at Zurich Santander. With a career spanning over 19 years at Santander, she has deep expertise in developing customer-centric cultures and leading post-sales support channels. She holds a postgraduate degree from ESPM.

Outside of her core responsibilities, Camila is passionate about leadership and continuous learning. She actively shares her knowledge by recommending books on customer service and speaking at industry events. She is a firm believer in teamwork, often emphasizing that great things are achieved by teams, not individuals.

Camila was a featured speaker at Customer Day 2025, a major national event focused on Customer Experience.

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Experience
9 Years
Current Role
Superintendente de Atendimento
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Camila shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Camila cares about

Customer-Centric Culture
Her professional focus involves implementing a customer-centric culture, a topic she also speaks about at industry conferences like Customer Day.
Team Leadership
Believes deeply in the power of teamwork to achieve incredible results, as evidenced by her sharing of leadership quotes and recognition of her teams.
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Career

Work history

4-2025
Superintendente de Atendimento
Zurich Santander Insurance America
6-2022
Superintendente de Customer Experience Santander Financiamentos
Santander Brasil
4-2020
Gerente Customer Experience Santander Financiamentos
Santander Brasil
11-2023 - 4-2025
Head de CX seguros e Assistências
Santander Brasil
7-2016
coordenadora de Recuperação de Crédito
Banco Santander
In the press

Media appearances

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Education
Pós graduação
ESPM
Curso de extensão
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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