Carl Chandler in

Carl Chandler

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VP Customer Experience at Bright
📍 Greater Northampton Area, United Kingdom

Carl Chandler is the VP of Customer Experience at Bright, where he leads a team of over 80 people. He focuses on driving AI and content strategy to enhance customer interactions with accounting and payroll applications. Colleagues describe him as strategic, supportive, and collaborative.

Outside of work, Carl is a proud family man who enjoys spending quality time and traveling with his family, including a recent trip to Turkey to recharge. He frequently shares updates on his son Owens major life milestones, celebrating his achievements.

He is a proud parent, recently celebrating his son passing his driving test on the first attempt.

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Experience
23 Years
Current Role
VP Customer Experience
Job Level
Senior
Location
Greater Northampton Area, United Kingdom
Personality Overview

How Carl shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Carl cares about

CX Strategy
He has a long history of building and executing the customer experience vision for global companies like Xero, Freshworks, and now Bright.
AI in CX
His current role at Bright involves spearheading an AI and content strategy to deliver rich, contextual experiences for customers.
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Career

Work history

10-2023
VP Customer Experience
Bright
11-2022 - 6-2023
VP Customer Experience
Fresha
1-2016 - 7-2022
Director, Customer Experience UK & EMEA
Xero
6-2013 - 12-2015
Head of Customer Experience
Advanced Business Solutions (part of Advanced Computer Software Group Plc)
1-2008 - 6-2013
Head of Customer Experience
Pegasus Software Ltd (Infor)
In the press

Media appearances

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Education
1996 - 2000
Education details unavailable
Northampton School for Boys
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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