Carlos Alvarez de la Cadena Togno
Critic · DISC type CCarlos is the Director of Customer Service and Support at BanBajío, with over 30 years of experience leading high-performance teams and 23 years in the Customer Experience industry. An Electrical Mechanical Engineer from Universidad Anahuac, he is described as a strategic, results-oriented, and effective leader.
Outside his corporate role, Carlos is passionate about entrepreneurship, working to transform leaders and help businesses grow. He shows a keen interest in emerging technologies by engaging with industry partners like Cisco to learn about the latest innovations in AI and CX.
Under his leadership, BanBajíos Contact Center team won national awards for its sales strategy for five consecutive years (2019-2023).
Read the full overview →How Carlos shows up
Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.
Topics Carlos cares about
Work history
Media appearances
DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
Other BanBajío Employees
Explore more public profiles from related professionals.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.