Carlos Alvarez de la Cadena Togno
Login to view DISC.Carlos is the Director of Customer Service and Support at BanBajío, with over 30 years of experience leading high-performance teams and 23 years in the Customer Experience industry. An Electrical Mechanical Engineer from Universidad Anahuac, he is described as a strategic, results-oriented, and effective leader.
Outside his corporate role, Carlos is passionate about entrepreneurship, working to transform leaders and help businesses grow. He shows a keen interest in emerging technologies by engaging with industry partners like Cisco to learn about the latest innovations in AI and CX.
Under his leadership, BanBajíos Contact Center team won national awards for its sales strategy for five consecutive years (2019-2023).
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