Carlos Arturo Pérez Riaño

Critic
DISC Type : C

Account Manager at ESMT

Bogota, D.C., Capital District, Colombia

Overview

Carlos is an Account Manager at ESMT specializing in corporate development and innovation. A Telecommunications Engineer by training, he focuses on delivering optimal "Experience as a Service" through technological transformation. Colleagues describe him as dedicated, knowledgeable, efficient, and proactive.

He draws a strong connection between the passion and loyalty felt for a childhood soccer team and the core values that drive commitment in life. This perspective highlights his appreciation for building deep, meaningful connections, both personally and professionally.

He firmly believes that employee experience is the most critical channel for transmitting an organizations culture to its customers.

Personality Overview

Objective Thinker

Negotiator

ROI Driven

Unless the value is proven by data, they are unlikely to value fancy features.  They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Experience as a Service
His work is centered on using technology and hyper-personalization to deliver superior "Experience as a Service" (XaaS) for clients.
Omnichannel Solutions
He has deep expertise in designing and implementing omnichannel solutions for large companies to improve customer interactions.
Employee Experience
He champions the idea that a strong employee experience is the foundation for creating an excellent customer experience.

Media Appearances

Carlos has no verified media appearances

Work History

8-2020
Account Manager at ESMT
1-2015 - 8-2020
Professional Services Consultant Senior Genesys at ESMT
3-2011 - 1-2015
Analista sénior de Tecnologia Contact Center at Banco Falabella Colombia
10-2008 - 3-2011
Administrador del sistema at Servitecpro LTDA

Education

Ingeniero de Telecomunicaciones from Universidad Piloto de Colombia

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bogota, D.C., Capital District, Colombia Job Level : Middle Designation : Account Manager at ESMT
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Insights For Selling To Carlos Arturo

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos Arturo is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Carlos Arturo

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Carlos Arturo move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Carlos Arturo take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Carlos Arturo

Personality Compatibility


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