Carlos Arturo Pérez Riaño in

Carlos Arturo Pérez Riaño

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Account Manager at ESMT
📍 Bogota, D.C., Capital District, Colombia

Carlos is an Account Manager at ESMT specializing in corporate development and innovation. A Telecommunications Engineer by training, he focuses on delivering optimal "Experience as a Service" through technological transformation. Colleagues describe him as dedicated, knowledgeable, efficient, and proactive.

He draws a strong connection between the passion and loyalty felt for a childhood soccer team and the core values that drive commitment in life. This perspective highlights his appreciation for building deep, meaningful connections, both personally and professionally.

He firmly believes that employee experience is the most critical channel for transmitting an organizations culture to its customers.

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Experience
17 Years
Current Role
Account Manager
Job Level
Middle
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

How Carlos shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carlos cares about

Experience as a Service
His work is centered on using technology and hyper-personalization to deliver superior "Experience as a Service" (XaaS) for clients.
Omnichannel Solutions
He has deep expertise in designing and implementing omnichannel solutions for large companies to improve customer interactions.
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Career

Work history

8-2020
Account Manager
ESMT
1-2015 - 8-2020
Professional Services Consultant Senior Genesys
ESMT
3-2011 - 1-2015
Analista sénior de Tecnologia Contact Center
Banco Falabella Colombia
10-2008 - 3-2011
Administrador del sistema
Servitecpro LTDA
In the press

Media appearances

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Education
Ingeniero de Telecomunicaciones
Universidad Piloto de Colombia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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