Carlos Diago Heilbron

Critic
DISC Type : C

General General at Hoteles Estelar S.A.

Cartagena, Bolívar, Colombia

Overview

Carlos Diago Heilbron is a hospitality leader with over 34 years of experience, currently serving as the General Manager at Hoteles Estelar S. A. in Cartagena. He specializes in luxury hotel operations, financial performance, and team leadership. Colleagues describe him as an empathetic leader with great charisma and outstanding management capacity.

Outside of his professional life, Carlos has a keen interest in The Walt Disney Company and its animation studios. This suggests a personal appreciation for world-class guest experiences, powerful storytelling, and brand excellence, which complements his career in the high-end hospitality sector.

He has successfully managed the pre-opening and opening phases for multiple luxury hotels, consistently exceeding financial and guest satisfaction goals from the first year.

Personality Overview

Objective Thinker

ROI Driven

Information Seeker

They choose to analyze logically and value facts to emotions.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

Luxury Hospitality
His 34-year career is dedicated to managing luxury, urban, and resort hotels, focusing on operations, revenue, and guest satisfaction.
Empathetic Leadership
Described in recommendations as a trustworthy and empathetic leader, he focuses on team well-being and inspiration, posting about trust and teamwork.
Guest Experience
His work history consistently highlights achieving high guest satisfaction scores and earning service excellence awards from platforms like Trip Advisor.

Media Appearances

Carlos has no verified media appearances

Work History

8-2023
General General at Hoteles Estelar S.A.
7-2019 - 7-2023
Gerente General at Decameron All Inclusive Hotels & Resorts
6-2018 - 7-2019
General Manager at Hotel Las Islas
9-2014 - 6-2018
General Manager at Hotel Las Américas Golden Tower
8-2013 - 9-2014
General Manager at Real Hotels & Resorts

Education

1994 - 1996
Associate in Science from Business Institute
1995 - 1997
Associate of Science from International Correspondence School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Cartagena, Bolívar, Colombia Job Level : N/A Designation : General General at Hoteles Estelar S.A.
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Carlos

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Carlos take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Carlos

Personality Compatibility


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