Carlos Lugo

Questioner
DISC Type : c

Vice President of Global Product Safety & Surveillance, Corrections and Removals at Philips

Fort Wayne, Indiana, United States

Overview

Carlos is the Global Vice President of Product Safety and Surveillance at Philips, with extensive experience in quality and engineering leadership at Medtronic and Zimmer Biome. A Purdue-educated Industrial Engineer and certified Six Sigma Black Belt, he specializes in risk management, design controls, and process improvements within the medical device industry.

Peers describe him as detail-oriented, a team player, and a talented and respected engineer.

In addition to his extensive engineering and quality expertise, Carlos is also a qualified Spanish translator.

Personality Overview

Price-Sensitive

Cautious & Analytical

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

Product Safety & Surveillance
His current role as VP at Philips is centered on global product safety, surveillance, corrections, and removals in the medical technology space.
Medical Device Quality
His entire career history at Medtronic and Zimmer Biome has been focused on design quality, quality control, and Good Manufacturing Practice (GMP).
Process Improvement
As a certified Six Sigma Black Belt and with a background in Lean Manufacturing, he has a deep-rooted interest in optimizing processes and efficiency.

Media Appearances

Carlos has no verified media appearances

Work History

10-2023
Vice President of Global Product Safety & Surveillance, Corrections and Removals at Philips
12-2021 - 10-2023
Senior Engineering Quality Director, Coronary & Renal Denervation at Medtronic
3-2018 - 12-2021
Director, Design Quality at Zimmer Biomet
6-2017 - 3-2018
Associate Director, Design Quality /Knees/Limb Salvage/Bone Cement at Zimmer Biomet
7-2016 - 6-2017
Associate Director, Design Quality / Sports Medicine/Extremities/Connected Health/Foot & Ankle at Zimmer Biomet

Education

2000 - 2005
Industrial Engineering from Purdue University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Fort Wayne, Indiana, United States Job Level : Senior Designation : Vice President of Global Product Safety & Surveillance, Corrections and Removals at Philips
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Carlos

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Carlos take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Carlos

Personality Compatibility


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