Carlos Mancilla in

Carlos Mancilla

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Customer Service & Operations Manager at AXA
📍 Querétaro, Mexico

Carlos is an empathetic Customer Service and Operations Manager at AXA, with a background in process improvement and leadership at companies like Ria Money Transfer and Eaton. He is a graduate of Escuela Bancaria y Comercial and focuses on enhancing service levels and building strong team relationships.

He is a vocal proponent for improving business culture and customer satisfaction, having shared articles on the benefits of implementing diagrams to achieve these goals.

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Experience
9 Years
Current Role
Customer Service & Operations Manager
Job Level
Middle
Location
Querétaro, Mexico
Personality Overview

How Carlos shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carlos cares about

Customer Experience
His role and posts show a clear focus on improving service levels and creating satisfied customers, using hashtags like #CulturaCX.
Process Improvement
A core skill listed in his previous roles, demonstrating his focus on enhancing operational efficiency and managing organizational change.
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Career

Work history

1-2024
Customer Service & Operations Manager
AXA
8-2023 - 1-2024
Order Processing Manager
Ria Money Transfer
11-2019 - 3-2023
Sr. Account Coordinator
Eaton
6-2017 - 11-2019
Account Coordinator
Eaton
2-2016 - 2-2017
Commercial Coordinator
Angus Rope
In the press

Media appearances

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Education
2010 - 2015
Bachelor's degree
Escuela Bancaria y Comercial
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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