Carlos Mancilla in

Carlos Mancilla

Questioner · DISC type c
Customer Service & Operations Manager at AXA
📍 Querétaro, Mexico

Carlos is an empathetic Customer Service and Operations Manager at AXA, with a background in process improvement and leadership at companies like Ria Money Transfer and Eaton. He is a graduate of Escuela Bancaria y Comercial and focuses on enhancing service levels and building strong team relationships.

He is a vocal proponent for improving business culture and customer satisfaction, having shared articles on the benefits of implementing diagrams to achieve these goals.

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Experience
9 Years
Current Role
Customer Service & Operations Manager
Job Level
Middle
Location
Querétaro, Mexico
Personality Overview

How Carlos shows up

Value Seeker
Cautious & Analytical
Not Easily Convinced

They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Priorities

Topics Carlos cares about

Customer Experience
His role and posts show a clear focus on improving service levels and creating satisfied customers, using hashtags like #CulturaCX.
Process Improvement
A core skill listed in his previous roles, demonstrating his focus on enhancing operational efficiency and managing organizational change.
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Career

Work history

1-2024
Customer Service & Operations Manager
AXA
8-2023 - 1-2024
Order Processing Manager
Ria Money Transfer
11-2019 - 3-2023
Sr. Account Coordinator
Eaton
6-2017 - 11-2019
Account Coordinator
Eaton
2-2016 - 2-2017
Commercial Coordinator
Angus Rope
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2010 - 2015
Bachelor's degree
Escuela Bancaria y Comercial
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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