Carlos Suárez Alduncin

Evaluator
DISC Type : DCs

Chief Commercial Officer (CCO) at CariAI

México, Mexico

Overview

Carlos is a commercial leader with over 25 years of experience, currently serving as the Chief Commercial Officer at Cari AI. He specializes in the digital transformation of customer service in Latin America using AI. Colleagues describe him as talented, committed, energetic, and highly professional, with strong relationship-building skills.

He is a dedicated lifelong learner, having recently completed a diploma in Blockchain at Universidad Anáhuac and previously a diploma in finance at Instituto Tecnológico Autónomo de México, supplementing his Bachelors degree in Industrial Engineering.

An active voice in the industry, he frequently shares his expertise on emerging technologies like Agentic AI and was a featured speaker for Gartners Magic Quadrant.

Personality Overview

Thorough Evaluator

Fast But Analytical

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

AI in Customer Service
As CCO of Cari AI, his primary focus is leveraging Generative AI, Chatbots, and VoiceBots to revolutionize customer interactions and improve operational efficiency for major corporations.
Agentic AI
He is actively promoting the practical use of Agentic AI, which involves autonomous agents executing complex tasks, in various industry sectors to automate services.
Digital Transformation
His entire career is focused on driving digital transformation, specifically within customer service and contact center operations across Latin America.

Media Appearances

Carlos has no verified media appearances

Work History

5-2024
Chief Commercial Officer (CCO) at CariAI
6-2016
General Manager at Vask Services
8-2021 - 5-2024
Sales Director LATAM at Glia
1-2020 - 8-2021
Head of Business Developing and Sales , North LATAM at LivePerson
2-2019 - 1-2020
Directo General Adjunto at Karalundi Inversiones

Education

10-2022 - 5-2023
Diplomado from Universidad Anáhuac
1-2016 - 12-2016
DIploma in finance after 12 months course. from Instituto Tecnológico Autónomo de México

More Information

Social Presence :

Prographics :

Exp : 9 Location : México, Mexico Job Level : Leadership Designation : Chief Commercial Officer (CCO) at CariAI
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Carlos

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Carlos take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Carlos

Personality Compatibility


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