Carmel Granahan
Login to view DISC.Carmel Granahan is a Customer Success consultant, trainer, and founder of Unify Success with over 10 years of experience. She specializes in reducing customer churn and enhancing CS workflows with CRM solutions. She holds a Bachelor of Business from Galway-Mayo Institute of Technology and is often described by others as professional, clear, and empathetic.
Carmel is passionate about applying foundational human skills, like empathy, to the business world. She believes strong connections are built by understanding the people behind the metrics and often draws parallels from everyday life and personal wisdom to illustrate professional concepts, such as the importance of direct and honest communication.
Unique fact: Carmel built a Customer Success department from scratch in a previous role, achieving 95% retention and increasing customer reviews by 500% in one year.
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DISC behavioral profile
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