Carmen Fernandes in

Carmen Fernandes

Wildcard · DISC type cis
Vice President - Strategic Change and Transformation at American Express
📍 New York, New York, United States

Carmen is a senior executive with over 20 years of experience leading complex transformations and global teams at American Express. As Vice President of Strategic Change & Transformation, she spearheads long-term strategies for the Global Services division. Colleagues she has managed describe her as a leader who brings out the best in her team.

Outside of her core role, she is a member of Chief, a private network for women executives. She shows a keen interest in leadership development, exploring topics like the art of receiving feedback and the power of meditation to improve professional and personal experiences.

She first joined American Express in 2002 planning to stay for only a year, but has now been with the company for over two decades.

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Experience
15 Years
Current Role
Vice President - Strategic Change and Transformation
Job Level
Senior
Location
New York, New York, United States
Personality Overview

How Carmen shows up

Requires Proof
Friendly But Slow
ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Priorities

Topics Carmen cares about

Strategic Transformation
As VP of Strategic Change, she leads the execution of long-term strategies for American Express's Global Services group.
Global Team Leadership
Her career has involved managing large-scale operations and L&D teams across the U. S. , India, the Philippines, and Central America.
+5 more topics Login to view topics
Career

Work history

9-2025
Vice President - Strategic Change and Transformation
American Express
4-2023 - 9-2025
Vice President - Strategic Change & Transformation
American Express
7-2019 - 4-2023
Director/Vice President & Chief of Staff
American Express
4-2024
Member
Chief
2-2010 - 2-2011
Senior Manager - Training and Development
Sutherland
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Carmen has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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