Carmen Fernandes

Wildcard
DISC Type : cis

Vice President - Strategic Change and Transformation at American Express

New York, New York, United States

Overview

Carmen is a senior executive with over 20 years of experience leading complex transformations and global teams at American Express. As Vice President of Strategic Change & Transformation, she spearheads long-term strategies for the Global Services division. Colleagues she has managed describe her as a leader who brings out the best in her team.

Outside of her core role, she is a member of Chief, a private network for women executives. She shows a keen interest in leadership development, exploring topics like the art of receiving feedback and the power of meditation to improve professional and personal experiences.

She first joined American Express in 2002 planning to stay for only a year, but has now been with the company for over two decades.

Personality Overview

Requires Proof

Friendly But Slow

ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Strategic Transformation
As VP of Strategic Change, she leads the execution of long-term strategies for American Express's Global Services group.
Global Team Leadership
Her career has involved managing large-scale operations and L&D teams across the U. S. , India, the Philippines, and Central America.
Leadership Development
She actively explores concepts on improving leadership, such as being more effective at receiving feedback, and is praised for her 1-on-1 coaching.

Media Appearances

Carmen has no verified media appearances

Work History

9-2025
Vice President - Strategic Change and Transformation at American Express
4-2023 - 9-2025
Vice President - Strategic Change & Transformation at American Express
7-2019 - 4-2023
Director/Vice President & Chief of Staff at American Express
4-2024
Member at Chief
2-2010 - 2-2011
Senior Manager - Training and Development at Sutherland

Education

Carmen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : New York, New York, United States Job Level : Senior Designation : Vice President - Strategic Change and Transformation at American Express
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Insights For Selling To Carmen

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carmen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Carmen

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Carmen move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Carmen take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Carmen

Personality Compatibility


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