Carmen Fernandes in

Carmen Fernandes

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Vice President - Strategic Change and Transformation at American Express
📍 New York, New York, United States

Carmen is a senior executive with over 20 years of experience leading complex transformations and global teams at American Express. As Vice President of Strategic Change & Transformation, she spearheads long-term strategies for the Global Services division. Colleagues she has managed describe her as a leader who brings out the best in her team.

Outside of her core role, she is a member of Chief, a private network for women executives. She shows a keen interest in leadership development, exploring topics like the art of receiving feedback and the power of meditation to improve professional and personal experiences.

She first joined American Express in 2002 planning to stay for only a year, but has now been with the company for over two decades.

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Experience
15 Years
Current Role
Vice President - Strategic Change and Transformation
Job Level
Senior
Location
New York, New York, United States
Personality Overview

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Communication Style
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Priorities

Topics Carmen cares about

Strategic Transformation
As VP of Strategic Change, she leads the execution of long-term strategies for American Express's Global Services group.
Global Team Leadership
Her career has involved managing large-scale operations and L&D teams across the U. S. , India, the Philippines, and Central America.
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Career

Work history

9-2025
Vice President - Strategic Change and Transformation
American Express
4-2023 - 9-2025
Vice President - Strategic Change & Transformation
American Express
7-2019 - 4-2023
Director/Vice President & Chief of Staff
American Express
4-2024
Member
Chief
2-2010 - 2-2011
Senior Manager - Training and Development
Sutherland
In the press

Media appearances

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Education

Carmen has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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