Carol Donovan Juel

Evaluator
DISC Type : csd

Executive Vice President, Chief Technology and Operating Officer at Synchrony

Stamford, Connecticut, United States

Overview

Carol Donovan Juel is the Executive Vice President, Chief Technology and Operating Officer at Synchrony. She spearheads the companys technology and operations strategy, focusing on digital transformation, AI, and creating seamless customer experiences. She earned her degree from the College of the Holy Cross.

Carol is a passionate advocate for advancing women in technology, serving as the Board Chair for Girls Who Code. She frequently speaks on the importance of mentorship, fostering inclusive cultures, and promoting wellness in the workplace. Her leadership style emphasizes curiosity, resilience, and bravery.

She has been recognized by numerous organizations, including being named to the Forbes CIO Next list for game-changing innovation.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Women in Technology
Serves as Board Chair for Girls Who Code and is a vocal advocate for closing the gender gap in tech, believing 'if they can't see it, they can't be it'.
Agile Transformation
Played an integral role in moving Synchrony to an agile culture to promote speed and innovation throughout the company, a frequent topic in her posts.
Seamless Customer Experience
Her current role is explicitly focused on building end-to-end technology and operations solutions to create seamless experiences for millions of cardholders.

Media Appearances

Synchrony's Carol Juel: How I Am Redefining Success Now. Featured in Authority Magazine (Medium)

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e5 p1 : Synchrony CTO and COO Carol Juel. Featured in Forbes Books (Author Podcasts)

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Synchrony - Financial Chief Information Officer Carol Juel. Featured in Metis Strategy

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Work History

6-2021
Executive Vice President, Chief Technology and Operating Officer at Synchrony
8-2014 - 5-2021
Executive Vice President & Chief Information Officer at Synchrony
11-2021
Board Director at Brighthouse Financial
4-2021
Board Director at Girls Who Code
2020
Member of CNBC Tech Council at CNBC Technology Executive Council

Education

1991 - 1995
Education details unavailable from College of the Holy Cross
1985 - 1991
Education details unavailable from Boston Latin School

More Information

Social Presence :

Prographics :

Exp : 30 Location : Stamford, Connecticut, United States Job Level : Leadership Designation : Executive Vice President, Chief Technology and Operating Officer at Synchrony
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Insights For Selling To Carol

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carol is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Carol

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Carol move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Carol take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Carol

Personality Compatibility


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