Caroline Buhner

Wildcard
DISC Type : cis

Customer Account Specialist at C.H. Robinson

Chicago, Illinois, United States

Overview

Caroline Buhner is a recent Indiana University graduate, now a Customer Account Specialist at C. H. Robinson. She leverages her background in Management and Marketing to manage client transportation needs. People often describe her as a positive, adaptable self-starter with excellent people skills, eager to take on new challenges.

Outside of work, Caroline is passionate about philanthropy and community building, demonstrated by her leadership within the Indiana University Student Foundation. As a member of Alpha Xi Delta, she focused on fostering lifelong connections and personal growth. She is dedicated to destigmatizing mental health and empowering students to support one another.

During university, she led the "Students Helping Students" committee, directing philanthropic missions and overseeing grants to empower student organizations.

Personality Overview

ROI Driven

Requires Proof

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Client Relationship Management
As a Customer Account Specialist, she is the primary contact for customers, managing their transportation needs and collaborating cross-functionally to ensure satisfaction.
Student Philanthropy
Led the "Students Helping Students" committee at the Indiana University Student Foundation, directing philanthropic initiatives and managing grants for student organizations.
Marketing and Engagement
Holds a marketing minor and gained experience as an intern creating engaging social media content and planning client events to foster company engagement.

Media Appearances

Caroline has no verified media appearances

Work History

8-2025
Customer Account Specialist at C.H. Robinson
5-2024 - 5-2025
Steering Committee Member at Indiana University Student Foundation
5-2023 - 8-2023
Marketing Intern at Business Furniture + Co
1-2023 - 5-2023
Retail Salesworker at Gameday Spirit Fanstores
5-2021 - 8-2022
Client Experience Curator at Business Furniture + Co

Education

8-2021 - 5-2025
Bachelor's degree from Indiana University Bloomington
5-2024 - 6-2024
Study Abroad from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 3 Location : Chicago, Illinois, United States Job Level : Junior Designation : Customer Account Specialist at C.H. Robinson
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Caroline

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Caroline take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Caroline

Personality Compatibility


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