Caroline Novas

Trailblazer
DISC Type : DI

Director, Customer Success, Scaled and Partnerships at Ramp

San Francisco Bay Area, United States

Overview

Caroline is a Go-to-Market (GTM) Operations leader with a Columbia MBA and experience at Deloitte. She specializes in architecting and scaling customer success and partnership engines for high-growth tech companies like Ramp, focusing on market expansion and sustainable growth.

She authored "The Students Guide to 2FA, " an article used by universities to educate students on the importance of two-factor authentication.

Personality Overview

Assertive

Persuasive

Charismatic

They are not against taking risks and can make tough decisions when required.
  They prefer to ensure that they are in control of the situation. They are charming and can persuade others to support their decisions.

Topics They Care About

Scaling Customer Success
Her recent focus at Ramp has been on scaling the Customer Success model, growing her team from 6 to 20+ managers and redesigning the operating model.
Go-to-Market Strategy
Brings a blend of strategic rigor and operational ownership to build and run GTM engines that drive growth, as seen in her leadership roles.
Self-Service Models
Actively hires for and leads teams that design and operationalize self-service programs for micro-SMB customers, enabling growth without linear headcount increases.

Media Appearances

Caroline has no verified media appearances

Work History

1-2026
Director, Customer Success, Scaled and Partnerships at Ramp
7-2025 - 12-2025
Senior Manager, Customer Success, Scaled and Partnerships at Ramp
9-2024 - 6-2025
Business Operations Lead, Self-Service Activations at Ramp
2022 - 2023
Head of Customer Success, Strategy and Operations (US & Canada) at CloudKitchens
2021 - 2022
Senior Manager, Strategy and Operations at ServiceChannel

Education

Master of Business Administration - MBA from Columbia Business School
BA from Hamilton College

More Information

Social Presence :

Prographics :

Exp : 10 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Director, Customer Success, Scaled and Partnerships at Ramp
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Caroline

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Caroline take some risk or not?

  • If necessary, they will be ready to take risks.

You And Caroline

Personality Compatibility


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