Caroline Novas in

Caroline Novas

Trailblazer · DISC type DI
Director, Customer Success, Scaled and Partnerships at Ramp
📍 San Francisco Bay Area, United States

Caroline is a Go-to-Market (GTM) Operations leader with a Columbia MBA and experience at Deloitte. She specializes in architecting and scaling customer success and partnership engines for high-growth tech companies like Ramp, focusing on market expansion and sustainable growth.

She authored "The Students Guide to 2FA, " an article used by universities to educate students on the importance of two-factor authentication.

Read the full overview →
Experience
10 Years
Current Role
Director, Customer Success, Scaled and Partnerships
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

How Caroline shows up

Assertive
Persuasive
Charismatic

They are not against taking risks and can make tough decisions when required.
 They prefer to ensure that they are in control of the situation. They are charming and can persuade others to support their decisions.

Priorities

Topics Caroline cares about

Scaling Customer Success
Her recent focus at Ramp has been on scaling the Customer Success model, growing her team from 6 to 20+ managers and redesigning the operating model.
Go-to-Market Strategy
Brings a blend of strategic rigor and operational ownership to build and run GTM engines that drive growth, as seen in her leadership roles.
+4 more topics Login to view topics
Career

Work history

1-2026
Director, Customer Success, Scaled and Partnerships
Ramp
7-2025 - 12-2025
Senior Manager, Customer Success, Scaled and Partnerships
Ramp
9-2024 - 6-2025
Business Operations Lead, Self-Service Activations
Ramp
2022 - 2023
Head of Customer Success, Strategy and Operations (US & Canada)
CloudKitchens
2021 - 2022
Senior Manager, Strategy and Operations
ServiceChannel
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration - MBA
Columbia Business School
BA
Hamilton College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other Ramp Employees

Explore more public profiles from related professionals.

Livy Zintak
Livy Zintak
Team Lead, New Business
Ramp
 Rachel Chinapen
Rachel Chinapen
Senior Field Marketing Manager
Ramp
 Dahee Seminara
Dahee Seminara
Product Partnerships
Ramp
 Paul Jun
Paul Jun
Creative Director, Brand and Internal Tooling
Ramp

More profiles

Discover additional public profiles from our index.

Elena Goldblatt
Elena Goldblatt
Head of Customer Operations
Ramp
 Justin T. Small
Justin T. Small
Lead Business Intelligence Analyst
Kohl's
 Suresh Kumar Shanmugam
Suresh Kumar Shanmugam
Group Director
Walmart
 Steve Stravolo, CPA, PFS
Steve Stravolo, CPA, PFS
Owner
Stravolo Wealth Management
Unlock the full playbookSee exactly how to sell to Caroline. Free, 10 seconds.