Caroline Novas in

Caroline Novas

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Director, Customer Success, Scaled and Partnerships at Ramp
📍 San Francisco Bay Area, United States

Caroline is a Go-to-Market (GTM) Operations leader with a Columbia MBA and experience at Deloitte. She specializes in architecting and scaling customer success and partnership engines for high-growth tech companies like Ramp, focusing on market expansion and sustainable growth.

She authored "The Students Guide to 2FA, " an article used by universities to educate students on the importance of two-factor authentication.

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Experience
10 Years
Current Role
Director, Customer Success, Scaled and Partnerships
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Caroline cares about

Scaling Customer Success
Her recent focus at Ramp has been on scaling the Customer Success model, growing her team from 6 to 20+ managers and redesigning the operating model.
Go-to-Market Strategy
Brings a blend of strategic rigor and operational ownership to build and run GTM engines that drive growth, as seen in her leadership roles.
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Career

Work history

1-2026
Director, Customer Success, Scaled and Partnerships
Ramp
7-2025 - 12-2025
Senior Manager, Customer Success, Scaled and Partnerships
Ramp
9-2024 - 6-2025
Business Operations Lead, Self-Service Activations
Ramp
2022 - 2023
Head of Customer Success, Strategy and Operations (US & Canada)
CloudKitchens
2021 - 2022
Senior Manager, Strategy and Operations
ServiceChannel
In the press

Media appearances

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Education
Master of Business Administration - MBA
Columbia Business School
BA
Hamilton College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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