Elena Goldblatt in

Elena Goldblatt

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Head of Customer Operations at Ramp
📍 Alameda, California, United States

Elena leads Customer Operations at Ramp, leveraging extensive experience from her tenure at Kasa, where she rose to SVP of Hospitality Operations. An organized, creative, and decisive leader, her expertise is complemented by an MBA from EHL, a degree from Yale, and experience as a professional chef.

Born in Canada and raised in Rome, Elena is an avid traveler passionate about discovering the best local foods. She is a published food and wine writer who has co-authored two cookbooks and loves to bake, blending her professional focus on guest experience with her personal culinary passions.

Unique fact: Elena is the co-author of two published cookbooks on Italian cuisine.

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Experience
14 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
Alameda, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Elena cares about

Customer Operations
Leads the Customer Operations function at Ramp, building on years of experience managing guest experience and hospitality operations at Kasa.
Culinary Arts
A professional chef and published food and wine writer who has co-authored two cookbooks, showing a deep, personal passion for food and guest satisfaction.
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Career

Work history

10-2025
Head of Customer Operations
Ramp
8-2024 - 8-2025
Senior Vice President, Hospitality Operations
Kasa
8-2022 - 8-2024
Vice President, Hospitality Operations
Kasa
1-2022 - 9-2022
Senior Director, Hospitality Operations
Kasa
8-2021 - 4-2022
Senior Director, Guest Experience
Kasa
In the press

Media appearances

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Education
2006 - 2010
Bachelor's degree
Yale University
2016 - 2017
Master of Business Administration (M.B.A.)
EHL
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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