Elena Goldblatt

Questioner
DISC Type : c

Head of Customer Operations at Ramp

Alameda, California, United States

Overview

Elena leads Customer Operations at Ramp, leveraging extensive experience from her tenure at Kasa, where she rose to SVP of Hospitality Operations. An organized, creative, and decisive leader, her expertise is complemented by an MBA from EHL, a degree from Yale, and experience as a professional chef.

Born in Canada and raised in Rome, Elena is an avid traveler passionate about discovering the best local foods. She is a published food and wine writer who has co-authored two cookbooks and loves to bake, blending her professional focus on guest experience with her personal culinary passions.

Unique fact: Elena is the co-author of two published cookbooks on Italian cuisine.

Personality Overview

Cautious & Analytical

Systematic

Price-Sensitive

They prefer to analyze every situation thoroughly.
  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Operations
Leads the Customer Operations function at Ramp, building on years of experience managing guest experience and hospitality operations at Kasa.
Culinary Arts
A professional chef and published food and wine writer who has co-authored two cookbooks, showing a deep, personal passion for food and guest satisfaction.
Scaling Teams
Her rapid career progression at Kasa and posts about hiring for training and development programs highlight a focus on building and scaling successful teams.

Media Appearances

Elena has no verified media appearances

Work History

10-2025
Head of Customer Operations at Ramp
8-2024 - 8-2025
Senior Vice President, Hospitality Operations at Kasa
8-2022 - 8-2024
Vice President, Hospitality Operations at Kasa
1-2022 - 9-2022
Senior Director, Hospitality Operations at Kasa
8-2021 - 4-2022
Senior Director, Guest Experience at Kasa

Education

2006 - 2010
Bachelor's degree from Yale University
2016 - 2017
Master of Business Administration (M.B.A.) from EHL

More Information

Social Presence :

Prographics :

Exp : 14 Location : Alameda, California, United States Job Level : Mid-senior Designation : Head of Customer Operations at Ramp
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Insights For Selling To Elena

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elena is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Elena

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Elena move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Elena take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Elena

Personality Compatibility


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