Caroline Riley

Energizer
DISC Type : I

Head Of Customer Experience at Ownwell

Austin, Texas, United States

Overview

Caroline has no verified overview

Personality Overview

Full Of Energy

Enthusiastic

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Caroline has no verified topics they care about

Media Appearances

Caroline has no verified media appearances

Work History

4-2022
Head Of Customer Experience at Ownwell
4-2019 - 4-2022
Senior Manager at Veracyte, Inc.
8-2013 - 7-2018
Director Patient Advocacy Team at Airrosti Rehab Centers
5-2011 - 8-2013
Call Center Director at Gander Mountain
9-2006 - 5-2011
Customer Service Manager at Overton's

Education

Communications from Ball State University
Communications from University of Southern Indiana

More Information

Social Presence :

Prographics :

Exp : 18 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Head Of Customer Experience at Ownwell
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Caroline

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Caroline take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Caroline

Personality Compatibility


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